Arcam Alpha 5 reading error

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cchean

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Joined 2008
I was hoping somebody could chime in and give me some advice.
I am having the same problem with my Arcam Alpha 5+. When I insert a disc, it spins very fast and, sometimes, will stop and display an error message. Sometimes it ill just keep spinning fast indefinitely. The spinning sound also has a distinctive metal rubbing against metal characteristic.
Prior to this issue, I remember the player was leaning on one of its sides for a couple of weeks. Is that a problem?
 
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