Problems with HLLY Audio?

walshga · 19th April 2011, 04:54 PM

I'm having trouble getting a refund for an order that never shipped from HLLY Audio in China. Read about poor customer service from this outfit on another hi-fi forum, so I'm posting here to ask if anyone else had trouble getting gear (or refunds) from HLLY.

Back in September 2010, I ordered a YAQIN VK-2100 Integrated amp directly through HLLY's website - paid $238 through PayPal. Never received any notice of shipment (or the amp itself) from HLLY, even though I sent HLLY several email messages over a period of three months. HLLY never bothered to respond to any of my email requests.

By December 2010 I still had no amp or any response from HLLY. I notified PayPal of the non-shipment, and sought a reversal/refund of the $238 charge. My account on the HLLY Audio website shows that the refund request is "processing." Nevertheless, in April 2010, I still have not received the actual refund - yes, even after sending several email messages to which HLLY has failed to reply.

I would appreciate hearing from anyone else about problems with HLLY Audio, and if a favorable outcome was ever obtained.

Thanks!
Jim in Macon, GA

kevinahcc20 · 19th April 2011, 05:20 PM

I bought a DMK IV dac last year from Hlly via eBay...shipping via EMS was slow (3 weeks) but they did respond to my e-mails with tracking info.

walshga · 19th April 2011, 06:39 PM

Thanks for the reply, Kevin! I guess HLLY treats its eBay customers better than those who order directly from its website - no way to post negative feedback on hllyhifi.com.
Cheers!
Jim

TheDealer · 13th June 2011, 01:23 PM

Quote:

Originally Posted by walshga

I guess HLLY treats its eBay customers better than those who order directly from its website - no way to post negative feedback on hllyhifi.com.
Cheers!
Jim

that´s the truth. Sadly !

19th April 2011, 04:54 PM	#1
walshga diyAudio Member Join Date: Sep 2010 Location: Macon, Georgia USA	Problems with HLLY Audio? I'm having trouble getting a refund for an order that never shipped from HLLY Audio in China. Read about poor customer service from this outfit on another hi-fi forum, so I'm posting here to ask if anyone else had trouble getting gear (or refunds) from HLLY. Back in September 2010, I ordered a YAQIN VK-2100 Integrated amp directly through HLLY's website - paid $238 through PayPal. Never received any notice of shipment (or the amp itself) from HLLY, even though I sent HLLY several email messages over a period of three months. HLLY never bothered to respond to any of my email requests. By December 2010 I still had no amp or any response from HLLY. I notified PayPal of the non-shipment, and sought a reversal/refund of the $238 charge. My account on the HLLY Audio website shows that the refund request is "processing." Nevertheless, in April 2010, I still have not received the actual refund - yes, even after sending several email messages to which HLLY has failed to reply. I would appreciate hearing from anyone else about problems with HLLY Audio, and if a favorable outcome was ever obtained. Thanks! Jim in Macon, GA

19th April 2011, 05:20 PM	#2
kevinahcc20 diyAudio Member Join Date: Apr 2009 Location: Farmington Hills, MI USA	I bought a DMK IV dac last year from Hlly via eBay...shipping via EMS was slow (3 weeks) but they did respond to my e-mails with tracking info. __________________ Kevin(ahcc20)...I'd rather have a bottle in front of me than a frontal lobotomy!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Forte Audio 1A problems... PLEASE HELP!!	needtubes	Pass Labs	13	30th September 2011 02:40 PM
Problems with Planet Audio Amp	unky	Car Audio	3	24th March 2011 07:04 AM
Audio Electronics Supply AE-1 problems	240z4u	Tubes / Valves	6	10th December 2004 10:05 PM
Marantz audio problems	ShaunC	Solid State	1	9th November 2003 02:48 PM

New To Site?	Need Help?
Register to Participate Search Privacy Statement Contact Us	Frequently Asked Questions Did you forget your password? Mark Forums Read


	Please consider donating to help us continue to serve you. Ads on/off / Custom Title / More PMs / More album space / Advanced printing & mass image saving

19th April 2011, 06:39 PM	#3
walshga diyAudio Member Join Date: Sep 2010 Location: Macon, Georgia USA	Thanks for the reply, Kevin! I guess HLLY treats its eBay customers better than those who order directly from its website - no way to post negative feedback on hllyhifi.com. Cheers! Jim

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)