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Old 19th April 2011, 04:54 PM   #1
walshga is offline walshga  United States
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Location: Macon, Georgia USA
Default Problems with HLLY Audio?

I'm having trouble getting a refund for an order that never shipped from HLLY Audio in China. Read about poor customer service from this outfit on another hi-fi forum, so I'm posting here to ask if anyone else had trouble getting gear (or refunds) from HLLY.

Back in September 2010, I ordered a YAQIN VK-2100 Integrated amp directly through HLLY's website - paid $238 through PayPal. Never received any notice of shipment (or the amp itself) from HLLY, even though I sent HLLY several email messages over a period of three months. HLLY never bothered to respond to any of my email requests.

By December 2010 I still had no amp or any response from HLLY. I notified PayPal of the non-shipment, and sought a reversal/refund of the $238 charge. My account on the HLLY Audio website shows that the refund request is "processing." Nevertheless, in April 2010, I still have not received the actual refund - yes, even after sending several email messages to which HLLY has failed to reply.

I would appreciate hearing from anyone else about problems with HLLY Audio, and if a favorable outcome was ever obtained.

Thanks!
Jim in Macon, GA
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Old 19th April 2011, 05:20 PM   #2
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I bought a DMK IV dac last year from Hlly via eBay...shipping via EMS was slow (3 weeks) but they did respond to my e-mails with tracking info.
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Old 19th April 2011, 06:39 PM   #3
walshga is offline walshga  United States
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Thanks for the reply, Kevin! I guess HLLY treats its eBay customers better than those who order directly from its website - no way to post negative feedback on hllyhifi.com.
Cheers!
Jim
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Old 13th June 2011, 01:23 PM   #4
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Quote:
Originally Posted by walshga View Post
I guess HLLY treats its eBay customers better than those who order directly from its website - no way to post negative feedback on hllyhifi.com.
Cheers!
Jim
that´s the truth. Sadly !
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