WARNING Capsandcoils and Crafty customers!!!

[kraljmatjaz]

Dear sirs,

one month ago i ordered som coils, caps and some Wavecor drivers by Capsandcoils.com shop. Send them payment via Paypal- close to 500 Euros -but....nothing happened!!! I did not receive my goods, they do not answer my E-mail, nothing.
The only answer i got a few days after i send payment, they said they received my money, and i believe that, they said that shipped everything , and now i do not believe them anymore!!!!, and that's all. I asked them any proof of the shipping, they edo not answer any more!!!

STAY AWAY FROM THIS SHOP!!!

Anyway i will try to act the legal way to get my monet back...

Regards,
Boris

[Zero Cool]

posted on the website is a notice:

on 29-10-2010

Dear Customer,

Caps&Coils will be closing it's doors at the end of the month october. I will continue with my Crafty loudspeakers and Yarland tubeamplifiers. Sadly Caps&Coils is taking too much time. My other businesses are completly snowed under. I will take orders until the end of this month. And will handle all outstanding custom orders before the end of this month. I will not restock. So if you need a capacitor or coil and it is in stock. Feel free to order. The same goes for custom parts like wax coils. I will take orders until friday the 29th of october.

Tony Gee of TG acoustics will take over the Jantzen Audio part of Caps&Coils, i hope to announce the new ClarityCap distributor next week. I would like to thank all my customers through the past years! It was a lot of fun to get pictures of your projects and help you out. Now it's time for me to build and design fresh speakers.

Kind regards
Roland Breteler
Caps&Coils

[kraljmatjaz]

I know that, so i did order my parts before the deadline.
Also Mr. Breteler (chief of capsandcoils) announced he will continue his business with the Crafty line of loudspeakers and Yarland Amps from China.
I was in contact with him and he said he sent my packet, but from that moment everything is silent. He does not respond to my e-mails.
What should i think?
I trusted this man , because i already bought some fine parts from him!!!
Thats why i' m disappointed. And i also miss my 500 Euros.
Should i call it a fraud?

Bye,
Boris

[kevinkr]

Originally Posted by kraljmatjaz

I know that, so i did order my parts before the deadline.
Also Mr. Breteler (chief of capsandcoils) announced he will continue his business with the Crafty line of loudspeakers and Yarland Amps from China.
I was in contact with him and he said he sent my packet, but from that moment everything is silent. He does not respond to my e-mails.
What should i think?
I trusted this man , because i already bought some fine parts from him!!!
Thats why i' m disappointed. And i also miss my 500 Euros.
Should i call it a fraud?

Bye,
Boris

File a dispute with paypal right away as there is a time limit on how long you can file. I had a similar problem with a non-eBay vendor some years ago and Paypal refunded my payment almost immediately.

[roland bios]

Dear Boris,

I am very sorry for my late reply, i was sick just in the period i planned moving my company. My internet subscription was already ended... I was without internet for some time.

I have send you an email today about the problems i had with shipping your order. I do not have the original cartons for the 10 inch drivers you bought from me. I serously doubt that they can survive the trip to Italy. I made you an proposal to handle this order.

I am very sorry for my silence. This was not intentional. I am sure we can reach an agreement. It is and was not my intention to part you from you money and never send anything.

Kind regards
Roland Breteler

[shepperd]

I have had dealings with Roland in the past and can only speak highly of him. In fact, when a pair of speakers I ordered never arrived, he quickly sent a second pair; meaning he was out of pocket on that deal. If he says he has had problems and will make good, you can believe him.

[roland bios]

Mr Boris received a full refund today + my dearest apologies for the way his order was handled.

[parb]

good stuff, i like that the gentlemen resolved their differences.

...and i particularly like that the seller came across as a true gentleman, good on you sir.

[kraljmatjaz]

Hello,

sometimes mess just happens.
I owe apologies to Mr. Breteler, he sent me complete refund for my order, plus he sent me all caps and other stuff i ordered, for free!
I thank you Roland, but my complaint was not ment that way. Of course i will pay him for this material.
I also made business with him before and found it was a good shop.
In my opinion, e-business is all about trust and communication, so when i could get any more news, well, my trust went dooooooown.
I wish you success with your new company.


Best regards,
Boris