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Old 3rd October 2012, 10:12 PM   #11
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I'd explain the nature of Tube amps in that they are for a person who tinkers and understands that they will need constant attention to perform at their best. I would first attempt to diagnose over the phone, then if the problem persists offer to fix it (if you are a tech) for free if he/she covers shipping and the cost of the bad part. Once you determine the exact, problem you stand a better chance of explaining to the person what they could have done to prevent it.
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