Rogues?

cjcc67 · 14th October 2011, 10:16 AM

I have been invoiced $500usd to change the primary voltage on a pair of Rogue M180s. My understanding it involves picking up a different primary tap. How many hours of tech labour would $500 buy in the US from a manufacturer?

HollowState · 14th October 2011, 04:49 PM

I really hate reading stuff like this because it seems that you are being royally screwed by some unscrupulous money grubbing shyster. May the fleas of a thousand camels infest their nether area.

Cassiel · 14th October 2011, 05:23 PM

Quote:

Rogues?

Spineless bastards.

Alastair E · 14th October 2011, 06:00 PM

I would say an Absolute Maximum of a Half-Hour's work....

Say, seeing its a dealer, call it £50....Tops!

The ONLY way it could be higher is if they have to Change the entire Mains Transformer, so the cost of the replacement would add to the price, plus maybe a little longer to change it...

Pano · 14th October 2011, 06:54 PM

Agree. That sounds like new transformers. Was it?

cjcc67 · 14th October 2011, 08:19 PM

I spoke with them last night. No new parts. I just got screwed over. This was the manufacturer.

Pano · 14th October 2011, 08:23 PM

Yes you did. You should raise hell about it.

A plumber will come over to your house and snake out a drain for $100. And he'll make a good profit doing it. No way it should cost you more than that. Unless there is something odd about the unit that we don't know.

kevinkr · 14th October 2011, 08:59 PM

Seems like a couple of hours of labor total to change the taps on a pair of amplifiers would be reasonable, (minimum billed time, etc.) so this works out to $250/hr which definitely is not reasonable given the nature of the work involved.

Rogue Audio is located on 3 Marion Lane in Brodheadsville, PA. So you might start by contacting the local BBB and reporting your experience to them. It is conceivable that they have violated some PA consumer protection law if proper disclosure requirements weren't met. (Being overseas complicates any potential remedy I would guess)

You can also open a dispute with your credit card company, but do not do this until you have the amplifiers in your possession or they might be held hostage until the matter is resolved.

Your best recourse going forward might just be to share the unembroidered truth about the shabby customer service you received from this company with anyone who might listen.. You might just cost them a sale or two.

DigitalJunkie · 14th October 2011, 11:02 PM

Hell,I'da done it for a pint of beer,and some conversation with a fellow member.

If it's as simple as switching primary taps it shouldn't take long,and it's not very complicated.
Basically just un-soldering a couple wires,moving them,and re-soldering them. Maybe add some heatshrink,and other incidentals.

No way is it a $500 job.

aardvarkash10 · 14th October 2011, 11:20 PM

caveat emptor. Ask for a price first. Too late after the fact.

This is audiophile territory after all - the birthplace of $9,995 5m speaker cables..

14th October 2011, 10:16 AM	#1
cjcc67 diyAudio Member Join Date: Aug 2009 Location: Melbourne	Rogues? I have been invoiced $500usd to change the primary voltage on a pair of Rogue M180s. My understanding it involves picking up a different primary tap. How many hours of tech labour would $500 buy in the US from a manufacturer?

14th October 2011, 04:49 PM	#2
HollowState diyAudio Member Join Date: Aug 2006 Location: Taxland, New Jersey	I really hate reading stuff like this because it seems that you are being royally screwed by some unscrupulous money grubbing shyster. May the fleas of a thousand camels infest their nether area. __________________ "The supercomputer is technologically impossible. It would take all of the water that flows over Niagara Falls to cool the heat generated by the number of vacuum tubes required." ~ Professor of Electrical Engineering, New York University

14th October 2011, 06:00 PM	#4
Alastair E diyAudio Member Join Date: Feb 2004 Location: South Wales	I would say an Absolute Maximum of a Half-Hour's work.... Say, seeing its a dealer, call it £50....Tops! The ONLY way it could be higher is if they have to Change the entire Mains Transformer, so the cost of the replacement would add to the price, plus maybe a little longer to change it... __________________ Das Beste Oder Nichts

14th October 2011, 08:59 PM	#8
kevinkr diyAudio Moderator Join Date: Sep 2004 Location: Boston, Massachusetts Blog Entries: 6	Seems like a couple of hours of labor total to change the taps on a pair of amplifiers would be reasonable, (minimum billed time, etc.) so this works out to $250/hr which definitely is not reasonable given the nature of the work involved. Rogue Audio is located on 3 Marion Lane in Brodheadsville, PA. So you might start by contacting the local BBB and reporting your experience to them. It is conceivable that they have violated some PA consumer protection law if proper disclosure requirements weren't met. (Being overseas complicates any potential remedy I would guess) You can also open a dispute with your credit card company, but do not do this until you have the amplifiers in your possession or they might be held hostage until the matter is resolved. Your best recourse going forward might just be to share the unembroidered truth about the shabby customer service you received from this company with anyone who might listen.. You might just cost them a sale or two. __________________ www.kta-hifi.net

14th October 2011, 11:20 PM	#10
aardvarkash10 diyAudio Member Join Date: Mar 2007 Location: Auckland, NZ	caveat emptor. Ask for a price first. Too late after the fact. This is audiophile territory after all - the birthplace of $9,995 5m speaker cables.. __________________ Yes, conservatism thrives on low intelligence and poor information. But the liberals in politics... continue to back off, yielding to the supremacy of the stupid. It's turkeys all the way down. - George Monbiot, guardian.co.uk, 6 Feb 2012

14th October 2011, 06:54 PM	#5
Pano diyAudio Moderator Join Date: Oct 2004 Location: North Carolina Blog Entries: 4	Agree. That sounds like new transformers. Was it?

14th October 2011, 08:19 PM	#6
cjcc67 diyAudio Member Join Date: Aug 2009 Location: Melbourne	I spoke with them last night. No new parts. I just got screwed over. This was the manufacturer.

14th October 2011, 08:23 PM	#7
Pano diyAudio Moderator Join Date: Oct 2004 Location: North Carolina Blog Entries: 4	Yes you did. You should raise hell about it. A plumber will come over to your house and snake out a drain for $100. And he'll make a good profit doing it. No way it should cost you more than that. Unless there is something odd about the unit that we don't know.

14th October 2011, 11:02 PM	#9
DigitalJunkie diyAudio Member Join Date: Apr 2003 Location: Portland,Oregon Blog Entries: 4	Hell,I'da done it for a pint of beer,and some conversation with a fellow member. If it's as simple as switching primary taps it shouldn't take long,and it's not very complicated. Basically just un-soldering a couple wires,moving them,and re-soldering them. Maybe add some heatshrink,and other incidentals. No way is it a $500 job.

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