Percy Audio / Still open? / Can't seem to get any response from them

[jmillerdoc]

Hi, I have called, emailed, and faxed Percy Audio multiple times over the past 2 weeks to try to buy some parts. I have had absolutely zero response from them. The email link at the webpage is different than the one on the answering machine when you call and I have tried both as well. Has anybody else had a problem getting a response from them? If anybody out there has had recent success getting through to them can you tell me how you did it? I am very frustrated at this point and what to find another supplier. If anybody knows of a good supplier of parts like those that can be found at Percy Audio I would like to get that information. I feel like I have been ignored but am willing to entertain the Idea that maybe I am not using the proper lines of communication with them although I have read the webpage and tried all of the routes they list there. If this is par for course with this company (i.e. long delays in response) then I can't imagine why anybody would use them other than they have a monopoly on some of the products they carry, but I doubt this. So if anybody can tell me of a better source for parts like Percy Audio carries and has better customer service please let me know. At this oint I am wondering if this Percy Audio is even open anymore.

Thanks for your help.

Jeff

[boywonder]

I've placed several orders with Micheal Percy over the past year and sometimes the responses take a few days and sometimes he is very responsive (same day). I have not ordered anything from Percy for probably about 8 months or so, but once you pay, delivery is fairly quick.

On the first page of his catalog he mentions that email is preferred over phone.

When ordering, I would send an email with a list of everything that I needed, and he would respond confirming that everything was in stock and provide a total with shipping, then I would paypal-pretty straightforward.

IIRC, he has two different emails; if I can dig them up I will PM you.

EDIT: Sounds like you have already tried both emails......

[jmillerdoc]

I have done some hunting around since my post a little while ago. It appears that Sonic Craft has many of the parts that Percy Audio carries. The Black Gate selection is about the same if not better. From my brief review of Sonic Crafts prices on Black Gates they appear to be a little less expensive than Percy but I have not actually opened the .pdf catalog of Percy's to review, it is just from my recollection. I also just called Sonic Craft and guess what. They have somebody answering the phone and they are very nice. As a matter of fact they have a tech guy named Jeff who you can call with questions about parts, substitutions, and other help with parts application. Guess what....He answers too and is very friendly and informative. I can't work with a business that doesn't respond to my requsts over 2 weeks. Call it a matter of principal or whatever. Unfortunately Sonic Craft doesn't carry everything Percy does but they appear to have many things Percy has and also many things that Percy doesn't offer. I am going to try Sonic Craft for several items including their BG caps. They really have an awesome collection of films too including the Multicap and more. I still need a supplier for electrolytics other than BG (all Sonic Craft carries is BG) and Silver wire (limited wire at SC but very good selection again).

I really wish that Percy Audio would have contacted me b/c he has some cool stuff.

So any help with a supplier of Nichicon, Elna, and good wire would be appreciated greatly.

Sonic Craft is at www.Soniccraft.com for those of you who are interested and haven't yet heard of them. So far I have had instant response via phone w/ them and very good information from Jeff the tech. I will let you know how the order goes. Although they don't have every single item that Percy carries they have most and even more with comparable if not lower prices. Cool website too that is easy to navigate unlike the .pdf catalog at Percy.
Thanks,
Jeff

[boywonder]

Originally posted by jmillerdoc

So any help with a supplier of Nichicon, Elna, and good wire would be appreciated greatly.

Handmade electronics

https://www.hndme.com/productcart/pc/viewCategories.asp

I haven't ordered anything from these folks, but they seem to have what you are looking for.

[Curly Woods]

I have ordered from them a couple of times without a problem.

[bigjppop]

I bought stuff from Sonic Craft (including some of their house brand caps) and was very pleased with the entire process. Great website, great prices, and great service. Very easy to deal with from start to finish.

[Variac]

I have also ordered from Handmade with no problems

Here is a place in Canada, but things always arrive within a week to the USA and they have a good selection

http://www.partsconnexion.com/

I use them a lot

[dsavitsk]

Originally posted by jmillerdoc
So any help with a supplier of Nichicon, Elna, and good wire would be appreciated greatly.

Digikey has Elna Silmic II, and Mouser has Nichicon Muse. Otherwise, Handmade or PartsConnexion.

[dcbingaman]

I've ordered a couple things from Micheal in the past month and received very fast turnaround. As far as can tell, he is still very much in business - I would just send him an email with a list of what you want.

He is usually very prompt in responding, but I think he is a one-man show and takes vacation this time of the year, so you might need to wait a week or so before pushing the panic button.

BTW, I have also dealt with Handmade Electronics and they are very good also - they used to be an excellent source for Kimber PBJ wire. Digikey and Markertek are also good sources for many, many parts.

[jmillerdoc]

Michael finally replied to my inquiry. He sent me an invoice for the parts I requested 2 weeks ago. Unfortunately for him I have already ordered and recieved some of the parts from other sources. He apologized for the delay and said "Unfortunately I am unable to turn the email spigot off when my ability to read emails in one day is exceeded".

I may try him again in the future but for now I have already ordered the rest of the parts from all of the resouces recommended by you guys here. I did forward him to the many posts RE: his long delays. Hopefully he will find a solution. It is very difficult to want to go back to Percy Audio after feeling like I was ignored for 2 weeks and I am certain the sentiment exists among many. Fortunately for him he IS so busy in this economy. I kindly replied that I went elsewhere and that I hoped he would be able to somehow work his problem out.

Thanks to all of you I will be starting A super cool project in about 2 weeks when the last of the parts arrive. The Oddblock monoblock amplifiers at www.diyaudioprojects.com I can't wait!
Thanks agian to all of you, you have never failed me!
Sincerely,
Jeff
Lawton, USA