I need to ask...

Greyskale · 27th March 2008, 03:38 AM

I'm not sure where to put this, so I'll post it here (mods feel free to move it).

I placed an order with Parts Connexion 9 days ago and haven't heard a word from them. Is this normal?
After a few days I called them to make sure they got it... A very nice guy told me they would weigh it and send me a shipping quote. That was 7 days ago. Admittedly, the world won't end if I can't begin construction right away, but I'm just not accustomed to a delay like this with no word at all... I even sent an email a few days ago hoping to speed things up, but still nothing. Am I out of line to think communication should happen at a faster pace? Does anyone here know of any way to accelerate this process?

zigzagflux · 27th March 2008, 05:43 AM

Have had very prompt service and reliable thru PC. Plan on doing business with them again. Sorry to hear you have problems; give them one more chance, I would say.

Greyskale · 27th March 2008, 03:44 PM

I'm don't want to give off the impression that I'm mad at them. I'm just a bit disappointed. I think because I've become accustomed to suppliers like Mouser and Digikey, the norm for me is same day shipment and automated email confirmations etc... Unfortunately, neither carry the parts I'm looking for.

. Should I just call them at this point?

zigzagflux · 27th March 2008, 05:53 PM

Well if you haven't tried calling them yet, I would certainly try. I have been able to contact them successfully with both email and phone.

Steve Fay · 28th March 2008, 07:30 PM

Hi Greyskale,

Over the years I've ordered a lot from them and 99% of the time received the parts within two days. That 1% ..... I had to call because several days had gone by and hadn't recieved my order. When I did call I got a nice young lady who made sure I received my order the next day. I've always had outstanding service from them! I'd call again.

Good luck
Steve

Greyskale · 28th March 2008, 07:44 PM

Thanks Steve,

I actually just emailed them again and received a very fast response. They said they had sent a quote on the 24th and I do believe them (had email go missing many times). Thanks again

27th March 2008, 03:38 AM	#1
Greyskale diyAudio Member Join Date: Sep 2006	I need to ask... I'm not sure where to put this, so I'll post it here (mods feel free to move it). I placed an order with Parts Connexion 9 days ago and haven't heard a word from them. Is this normal? After a few days I called them to make sure they got it... A very nice guy told me they would weigh it and send me a shipping quote. That was 7 days ago. Admittedly, the world won't end if I can't begin construction right away, but I'm just not accustomed to a delay like this with no word at all... I even sent an email a few days ago hoping to speed things up, but still nothing. Am I out of line to think communication should happen at a faster pace? Does anyone here know of any way to accelerate this process?

27th March 2008, 03:44 PM	#3
Greyskale diyAudio Member Join Date: Sep 2006	I'm don't want to give off the impression that I'm mad at them. I'm just a bit disappointed. I think because I've become accustomed to suppliers like Mouser and Digikey, the norm for me is same day shipment and automated email confirmations etc... Unfortunately, neither carry the parts I'm looking for.. Should I just call them at this point?

28th March 2008, 07:30 PM	#5
Steve Fay diyAudio Member Join Date: Apr 2002 Location: SANDWICH .IL 60 MILES OUTSIDE CHICAGO	Hi Greyskale, Over the years I've ordered a lot from them and 99% of the time received the parts within two days. That 1% ..... I had to call because several days had gone by and hadn't recieved my order. When I did call I got a nice young lady who made sure I received my order the next day. I've always had outstanding service from them! I'd call again. Good luck Steve __________________ Steve F

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27th March 2008, 05:43 AM	#2
zigzagflux diyAudio Member Join Date: Oct 2006	Have had very prompt service and reliable thru PC. Plan on doing business with them again. Sorry to hear you have problems; give them one more chance, I would say.

27th March 2008, 05:53 PM	#4
zigzagflux diyAudio Member Join Date: Oct 2006	Well if you haven't tried calling them yet, I would certainly try. I have been able to contact them successfully with both email and phone.

28th March 2008, 07:44 PM	#6
Greyskale diyAudio Member Join Date: Sep 2006	Thanks Steve, I actually just emailed them again and received a very fast response. They said they had sent a quote on the 24th and I do believe them (had email go missing many times). Thanks again

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