General diyAudio store feedback thread General diyAudio store feedback thread - Page 5 - diyAudio
Go Back   Home > Forums > >
Home Forums Rules Articles diyAudio Store Blogs Gallery Wiki Register Donations FAQ Calendar Search Today's Posts Mark Forums Read

The diyAudio Store A forum for discussing anything about the products available in The diyAudio Store.

General diyAudio store feedback thread
General diyAudio store feedback thread
Please consider donating to help us continue to serve you.

Ads on/off / Custom Title / More PMs / More album space / Advanced printing & mass image saving
Thread Tools Search this Thread
Old 5th January 2013, 08:04 PM   #41
AntonTR is offline AntonTR  Russian Federation
diyAudio Member
Join Date: Dec 2011
Location: Moscow
Hello, Jason!

Thank you for so nice store!

I was also very happy to purchase some excellent PCBs from your store (F5, SS+SP boards).

Shopping was easy and I have got both parcells in time (~4 weeks) with no problem.
I'm still waiting for some parts for assebly - hope to build it up soon!

Best regards, Anton
  Reply With Quote
Old 6th January 2013, 09:49 AM   #42
Koeniwo is offline Koeniwo  Austria
diyAudio Member
Join Date: Aug 2008
Servus Jason!

I ordered PSU-Boards and received them very quickly.

Kdst Rgds

  Reply With Quote
Old 9th January 2013, 07:07 AM   #43
eledanca is offline eledanca  Italy
diyAudio Member
Join Date: Jul 2009
Location: Milano
boards recived here !!
really fast service

  Reply With Quote
Old 9th January 2013, 03:22 PM   #44
budwiser is offline budwiser  United States
diyAudio Member
Join Date: Jan 2004
Location: dark side of the moon
Purchased the
4U Amplifier Chassis w/ Aluminum Heatsinks and Faceplate
Received very quickly, had some questions that where answered in a very professional manner, great customer service. Thanks for making the store available to us and the variety of products to choose from.

  Reply With Quote
Old 15th January 2013, 06:38 AM   #45
Pocoyo is offline Pocoyo  Indonesia
diyAudio Member
Pocoyo's Avatar
Join Date: Jan 2007
Location: Indonesia
i had purchased 2 pcs BA 3B PCB from The DIY Store
at last November 2012 and didnt coming until now
i think the pcb was lost

im asking my registered post number but some staff
said that i must wait for a view week

i just give input to my lovely audio web
1. give your buyer the first class mail tracking number
2. with tracking number i know the time you sent by USPS tracking
3. if the item arrived here so i can track them with my local post web
4. we can pick up the item to post office if something happen to them
5. you must update info in paypal for guarantee that you make shipment

well what i paid for 44 ++ US$ looks like going for nothing

  Reply With Quote
Old 16th January 2013, 01:31 AM   #46
Jason is offline Jason  Australia
diyAudio Administrator
Jason's Avatar
Join Date: Oct 2000
Location: Melbourne
General diyAudio store feedback thread
Originally Posted by Pocoyo View Post
i had purchased 2 pcs BA 3B PCB from The DIY Store
at last November 2012 and didnt coming until now
i think the pcb was lost
Hi Pocoyo.

We do everything we can to make our customers happy. As I touched on here, part of that is offering everyone cheap shipping (limited or no tracking). You guys want cheap shipping and I know it's appreciated that we do offer those options (typically just $5 for a board or two, anywhere in the world)! The downside is that the cheaper methods are less reliable.

Rarely, but especially to countries that have historically unreliable postal or customs departments (Russia, Indonesia and Italy in particular) packages have gone missing. In some cases, customs just holds on to packages for months, and sometimes never informs people. Mail going through these kinds of systems can take up to 8 weeks to get through, even when things are working "normally". Where your package was sent - Indonesia - is notoriously unreliable which is why many companies refuse to send anything to Indonesia (we currently do).

If you want tracking, we do offer methods of shipping that have tracking. They are more expensive. It's your choice which you want to choose.

We have rarely had any lost packages - as a result our policies for lost packages have been a little ambiguous to date. Thanks Pocoyo for your comments - We've now made our policies clearer so everyone exactly what they are, what they can expect, and how to deal with the rare case of a package going missing.

Our policy for lost packages is now as follows:

Lost packages - For all non-tracked or limited-tracking purchases (This includes USPS First Class International or Royal Mail) please wait 8 weeks after the sending date. If your package has still not arrived after that time, please contact us and we will send you a replacement. For tracked purchases (This includes USPS Express International, USPS Priority International, UPS, FedEx and Purolator), please wait 2 weeks after the expected arrival date, then please contact us and we will send you a replacement (Please note: we have never had a tracked package go missing).
To respond to your suggestions directly:

1. USPS First Class International does include USA tracking. Once the package goes outside of the USA, it is untracked. You actually purchased from the EU store, which is based in London, and the shipping service you chose was Royal Mail. Royal mail doesn't have any tracking at all. We are going to add this kind of information to our store shipping method information page, so everyone can understand exactly what the difference between each shipping method is.
2-5. Please see above.
5. We don't normally update the shipping information in PayPal (which has to be done manually), because our fulfillment center sends out much more detailed and interesting emails including the tracking number, estimated shipping and arrival dates, etc. In the entire history of the store, we have never had a PayPal dispute so this is not something we are concerned about - we strive to provide 100% satisfaction, each time, every time.

Thanks for all your comments. We'll be in touch to get you a replacement sent out to you.

Last edited by Jason; 17th January 2013 at 02:07 AM.
  Reply With Quote
Old 16th January 2013, 03:36 PM   #47
chokesrule is offline chokesrule  United Kingdom
diyAudio Member
Join Date: Jun 2010
Default response to email

hi, the boards came really fast, well packaged. They appear to be high quality but have not sodered them yet, as its going to take a while to get al the other bits together.Plus, I seem to be on some diy audio hyper active mania right now and have got tooo many things on the go. The hifimediy tripath beats a quad 77power amp so it will be interesting to see what this amp does. Alan
  Reply With Quote
Old 18th January 2013, 04:25 PM   #48
nick5 is offline nick5  United States
diyAudio Member
Join Date: Jun 2005
Location: CT
I agree with all praising comments above. I placed an order for BA boards and received them on time without hassles. The online shopping experience was great. Smooth and flawless experience.

  Reply With Quote
Old 21st January 2013, 02:37 AM   #49
k5yi is offline k5yi  South Korea
diyAudio Member
Join Date: Feb 2012
I ordered B1 PCB and amp camp amp PCB. I received my order in a week. Thanks for the fast shipping.
  Reply With Quote
Old 12th February 2013, 06:00 AM   #50
Stixx is offline Stixx  Germany
diyAudio Member
Stixx's Avatar
Join Date: Sep 2003
Location: Southern Germany
My pcb arrived in no time... the entire transaction was excellent!

Very recommended!
  Reply With Quote


General diyAudio store feedback threadHide this!Advertise here!
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
DIYAUDIO Store Speaker Protection BeaufortRalph Solid State 1 7th October 2013 06:51 AM
The diyAudio Store (USA) soon to stock chassis requesting your feedback! Jason Site Announcements 264 9th July 2013 09:02 AM
Welcome to the diyAudio Store Support Forum Jason The diyAudio Store 0 20th December 2012 06:42 AM
RE2109H for Amp Camp Kit in DiyAudio store zany Siliconray Online Electronics Store 0 25th October 2012 12:33 AM
Your favourite Android apps for diyaudio or audio in general. Bas Horneman Software Tools 4 14th January 2012 02:01 AM

New To Site? Need Help?

All times are GMT. The time now is 12:48 PM.

Search Engine Optimisation provided by DragonByte SEO (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Copyright ©1999-2017 diyAudio