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Old 8th March 2013, 10:35 PM   #101
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guangui,
Your comment is right on. If I wanted these speakers and the price was right and the distributor was on the list from the manufacturer I would have no qualms about purchasing from them. If I wanted someone to hold my hand perhaps not but you better expect to pay more for that service. The warranty will be the same and the product is the same so you are only giving up the quick response and that may not even be true with the shipping to your door. Sometimes the reality is the company with the fancy website and great phone service is terrible the minute you need to return something or ask a real technical question. They may just be better salesman and not more technically adept. I think he should just pay the price for the closest dealer to him in Canada and support his local countryman myself. He wants a deal and full service at a discounted price. You can't win them all.

Thanks for all your information and trying to help. Enjoy the weather and have a nice tropical drink for me. From one American to another.
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Old 8th March 2013, 11:05 PM   #102
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Quote:
Originally Posted by guangui View Post

The question is do you want a good deal or not? Obviously you are not interested in the good deal, or you would have ordered already. You want the whole experience, the service, the fancy easy to navigate website with more products than Walmart, the fair price, the order confirmation and order has shipped e-mails, the tracking link with the shipping company, etc. Nothing bad with that.
But is it a good deal? I still have no shipping quote. You stated that they offer free shipping in the US. Someone else said shipping is $20, and that is indeed a selectable option in the shopping cart, it's even labelled "best option". The other shopping cart option (and I think probably the only correct answer) is $90. This ambiguity is bad business, I've got 3 different answers and the store owner clearly is not interested in communicating.

Assuming $90 is the correct answer, the best deal is the current ebay listing, not celectronicusa, and the ebay retailer actually has stock ready to ship. If the ebay dealer is responsive to emails he is probably going to get my money.

Quote:
There are trade-offs, and with Celectronics you trade great price for so-so customer service. You are the customer, and it's up to you what to do. But, taking in consideration what I just mentioned you are being not harsh, but rude and behaving like a $10K order corporate customer. After all it's 85 Deg. F here, and some of us rather be in the beach or at a small local open-air bar (chinchorro), tons of those around, enjoying the weather and friendly people that are joking with you, and not complaining. Who knows, if you would have purchased 4 days ago, the drivers would have been at your doorstep already. In business I learned that grabbing the phone and calling (human touch) gives you a better feel of who you are dealing with; they don't teach this at Yale, Harvard, Wharton or Bentley. Dirkwright is right when he says a simple phone call would have suffice; a concept difficult to grasp in the internet e-business era.

If there is something that I have learned in the last year is to stop, take a deep breath, relax, lay back, and smell the fresh air. I never did that for 25 yrs., and feels so good. But, to each his own.
A simple phone call would probably clear this up. That is true, but there was no phone number to call until last night but that's not the point.

You are making the point that I am being unreasonable. I don't think it's unreasonable to request a shipping quote in a timely manner without having to create an account and give all kinds of personal information.

It would have taken 30 seconds to answer my email and reap the rewards of good public relations instead of... whatever he's doing here. Now he's lost my business and you can be sure I'll tell everyone I know about my experiences with this retailer.

Anyway, flame me if you like but I won't buy from someone that refuses to answer emails espcially before the sale. If you guys think that's harsh you can give him your money and let me know how long it takes to get an RMA if you have a problem.

Last edited by just a guy; 8th March 2013 at 11:11 PM.
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Old 8th March 2013, 11:13 PM   #103
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I trade software as a sole trader and have plenty of time to deal with questions both pre and post sale. I am happy to take calls anytime of day or night.
But this because it is more of a hobby and I am not really worried about selling loads or making millions.

On the other hand their are wholesalers who don't have time to deal with every question put to them. They are busy getting orders out.

Its a case of paying your money and taking your choice.
You can get it dirty and cheap with little customer service or pay bigger bucks and get the attention you require.
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Old 8th March 2013, 11:14 PM   #104
guangui is offline guangui  Puerto Rico
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J-A-G, again, to each his own, and you spend your hard earned CAD's as you wish. If an EBay retailer makes more sense to you, then that should be who you buy from. It's up to you who you buy from. Just talking from the point of view of a businessperson who has dealt in international business for many years; that's all.

I am laughing because I do understand your point. But, at the same time this thread has been going on for days, by know you should have bought from whoever and your project would almost done, if not finished already.
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Old 8th March 2013, 11:15 PM   #105
guangui is offline guangui  Puerto Rico
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Quote:
Originally Posted by nigelwright7557 View Post
I trade software as a sole trader and have plenty of time to deal with questions both pre and post sale. I am happy to take calls anytime of day or night.
But this because it is more of a hobby and I am not really worried about selling loads or making millions.

On the other hand their are wholesalers who don't have time to deal with every question put to them. They are busy getting orders out.

Its a case of paying your money and taking your choice.
You can get it dirty and cheap with little customer service or pay bigger bucks and get the attention you require.
Nigelwright, resumed my posts and arguments very clearly with just a few words...
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Old 10th March 2013, 10:14 AM   #106
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I inquired about shipping transit time for the SW100s back in October via their contact form on their website. The same day, they replied via email that they would check. I replied the day after to ask if they had luck finding shipping time, or how long they'd be on sale ($315 + shipping). 4 days later they replied with shipping cost for each driver (even though I determined this on their site, it was kind of nice to get that confirmed) and that I would "have the speakers in 5 labor days." But, no info on the sale duration for the drivers.

February came and I decided I should order the drivers before I missed the sale (site showed the SW100s in stock). They were having website problems (links just opened blank white pages - even the contact form), so I found our old email convo and brought the problem up to him/them. They fixed the problem by the following day and I submitted my order on their site via Paypal within that week.

I still had not received shipping confirmation (nor order confirmation via email like most sites) by Feb. 25th. Paypal went through, money was withdrawn from the bank and no confirmation from Celectronic. I then contacted them that day, stating the above, and asked when my order would ship if it hadn't already. I also inquired about another driver. The next day I got a reply. They apologized for the delay and said my order should go out that day and that he has the other driver I inquired about in stock. He proceeded to tell me he would wait to ship my order in case I wanted the other driver. I asked just for the original order since I wouldn't save anything on shipping :/ He said they'd go out the next day (Feb. 27).

Mar. 1st I sent an email asking for shipping confirmation again.
Mar. 4th still no reply. Sent another email. Asked for status and ETA.
Mar. 5th still no reply. I emailed regarding my worry, order status and asked if I should get refunded.
Mar. 6th I emailed sales@celectronicusa.com opposed to replying to the address in the email string (pcboard2003@yahoo.com - paypal address as well), raising concern, reminding them of all email attempts.
Mar 6th (afternoon) received a reply with an apology ("sorry for late reply"). He said the speakers were out of stock, but will ship Friday, he'll supply a tracking number and if I have any questions, just ask him.
Mar 6th I asked a couple questions, including a phone number request
Mar 8th (Friday eve) I sent an email asking if my order shipped as promised.
Mar. 9th (early) I received an email containing: yes - I did not receive a phone number.
Mar 9th I kindly asked for a tracking number

As of today, I still haven't received a tracking number or a phone number. I also noticed the price of this driver went up $70 since placing my order.

Last edited by CRESCENDO; 10th March 2013 at 10:20 AM. Reason: details
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Old 10th March 2013, 10:40 AM   #107
epa is offline epa  Netherlands
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Quote:
As of today, I still haven't received a tracking number or a phone number. I also noticed the price of this driver went up $70 since placing my order.
an old trick.
they want to discourage you so wil cancel your order.
they probably can't do it for the price
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Old 10th March 2013, 06:30 PM   #108
JLH is offline JLH  United States
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Like I posted earlier, if its too good to be true, then it probably is. There are so many things that you should have seen as red flags. If you take in account the time you've wasted with this company, then you haven't saved anything. You should only buy from companies with a proven track record.

I only buy from:
Parts Express
US Speaker
Loudspeakers Plus
Assistance Audio
Pro Sound Service
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Old 13th March 2013, 11:26 PM   #109
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It seems < 90% of the time I have better luck receiving a response when using their website contact form vs replying to a previous email. Example: I emailed them ~3 times asking for a tracking number for my package that supposedly shipped Friday. It wasn't until I contacted them via their website contact form that I received a response from them including my tracking number. I plugged it into ups.com and this is what it read:

Location Date Local Time Activity

Secaucus, NJ, United States 03/09/2013 6:50 A.M. Departure Scan

Secaucus, NJ, United States 03/08/2013 11:53 P.M. Arrival Scan

Parsippany, NJ, United States 03/08/2013 10:51 P.M. Departure Scan

03/08/2013 7:25 P.M. Origin Scan

United States 03/08/2013 3:42 P.M. Order Processed: Ready for UPS
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Old 13th March 2013, 11:29 PM   #110
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Quote:
Originally Posted by epa View Post
an old trick.
they want to discourage you so wil cancel your order.
they probably can't do it for the price


I must clarify that the price increased on their website, not on my order. Yet, I was a bit worried they would contact me about the price increase. However, they never sent that email. Whew.
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