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Old 26th June 2012, 10:29 PM   #1
Tino is offline Tino  Canada
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Default Uugh Canada post might have lost my subwoofers

Wish there was a local place to me that I could just drive to and buy my parts. I hate dealing with shipping. Something always happens.

Well I ordered two Dayton DVC385-88 from Solen last Wednesday at around 3pm. They shipped it out the following morning and by Friday it was at a depot literally 10 minutes away from me waiting for further processing. When I called them Friday they said "oh no problem, its on the truck and you should get it". Never got it. Called Monday and they said they have no way of knowing if its on the truck or not so someone gave me mis-information.

Now its end of day tuesday and still no update. Called them back and now they say it can take 1-11 days so i gotta wait before they can do a trace. This sucks. I wanted to start doing my build this weekend. Sigh...

Sorry, ranting a little. I hate being out a bunch of money and then not having anything to show.
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Old 26th June 2012, 10:50 PM   #2
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There should be a tracking number. Likely on your invoice from Solen. Everything Canada Post is tracked. I don't think they offer packages without tracking.

They're also quite good about insurance ime.

Start the build anyways. Can't you make cuts and stuff without the driver?

Good luck.
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Old 26th June 2012, 10:54 PM   #3
Tino is offline Tino  Canada
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Ya the tracking number shows no change since the friday. Still shows that its sitting at the depot but it just seems strange. I dont really want to start the build until I have the drivers and can do some measurements after breaking them in for 24 hours. Basically two of them in a huge ported cabinet for home theater use.

Quote:
Originally Posted by tuxedocivic View Post
There should be a tracking number. Likely on your invoice from Solen. Everything Canada Post is tracked. I don't think they offer packages without tracking.

They're also quite good about insurance ime.

Start the build anyways. Can't you make cuts and stuff without the driver?

Good luck.
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Old 26th June 2012, 10:58 PM   #4
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Don't panic yet. Canada Post is pretty good. It's true that they do seem to have this limbo period where it can be on a truck and the driver has discretion over when to attempt to deliver it and when to return it to a PO for pick up, but if there is a more serious problem with it getting lost, they will be very serious about tracking it down.
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Old 26th June 2012, 11:01 PM   #5
Tino is offline Tino  Canada
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Ok so not to panic yet then. I just found it odd that it got from Quebec to 10minutes away from my place in a day and now nothing ... no updates for a couple days. I can just envision some kids in a rusted civic with my two 15" talking about how they scored something. LOL.
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Old 26th June 2012, 11:24 PM   #6
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I order from Solen frequently - what happens with Canada Post these days is they wait until they have enough other deliveries in your area to make up a truck load - you will get it and they don't charge extra for storage during the waiting time - lol !
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Old 27th June 2012, 12:13 AM   #7
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Quote:
Originally Posted by tuxedocivic View Post
I don't think they offer packages without tracking.
Small packets have no explicit tracking. But you can only send them out of country.

dave
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Old 27th June 2012, 12:19 AM   #8
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Quote:
Originally Posted by leadbelly View Post
Don't panic yet. Canada Post is pretty good.
+1.

I have sent 10k + packages in the last 15 years, except for 1 package that got stolen between the boat & parcel force in the UK*, any others that got lost (3 or 4) were really early on, they have gotten better in the last 5 years. Sometimes a package will go astray, but when poked Canada Post finds it pretty quick. There will be a guaranteed delivery time, if it is after that and Solen pokes Canada Posr it will usually show up pretty quick.

*(the same day i got the insurance cheque, the items (clearly identifiable) showed up on eBay UK -- police were informed don't know if anything happened)

dave
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Old 27th June 2012, 05:27 AM   #9
Tino is offline Tino  Canada
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Thanks everyone for making me feel better. I will try and be optomistic. On the upside if they dont find it, it gives me a reason for calling solen again. The woman that usually answers the phone and takes my order has a cute voice
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Old 28th June 2012, 04:51 PM   #10
Tino is offline Tino  Canada
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Well its official. Canada Post says they are missing so they are issuing a credit. Sucky but I guess it happens.
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