Bought a sub from ebay - arrived damaged. Now what? *pics*

[MikeHunt79]

Ok, I bought this at the weekend, but it didn't arrive until today.

Pics:


The speaker binding posts don't look too good:






Now, I haven't contacted the seller yet, but do you think it is fixable or would it be better just to return it and be done with it?

[ashok]

If I were you I'd ship it back and have it replaced . But you better check with the seller BEFORE you do anything on your own! Do it soon !
Even if it is fixable I'd prefer to have it replaced .

[AndrewT]

Thinking the worst in some folk, I sometimes wonder if sellers deliberately package damaged goods badly and let the lack of insurance become the excuse for not taking the item back, or if insured let the insurer pay for damage that existed before sending out.

[Eva]

Ouch! JBL quality continues dropping...

[MikeHunt79]

Well, the e-bay listing claimed the item was "new" as opposed to used...

The only other thing he has listed is some car amp ("Fury" is the brand)... So I don't think he'll be able to offer a replacement, only a refund. It seems it's a private seller (not a ebay shop with loads of stock).

Here's the pic from e-bay:


I haven't a clue if it was damaged or not before shipping, but it seems that this shouldn't have really been damaged during delivery. It came in the JBL box & polystyrene, so unless DHL decided to have a game of football with it then I think that it may have been damaged before it was went.

Also, does anyone know if DHL deliveries are insured automatically or is it an optional extra?

[Eva]

I would complain to the seller and try to get a refund. First you can use the contact form to make a private and polite complaint. If it does not work, do a formal complaint through eBay (start a dispute).

I hope that you don't have paid much for this stamped-frame plastic cone subwoofer. I would only consider repairing it myself if I had got it for very cheap.

[poynton]

Was it in the correct box with all the original packaging ??

If so, was there damage to the box ??

Is the damage to the speaker consistent with any damage to the box?

If there is no damage to the box or it is inconsistent with the damage to the speaker, then the seller knowingly sent damaged goods.

In any case, email the seller stating the damage.
If no joy, start a claim with Ebay and Paypal. (Reason - Not as described)

Do not destroy any packaging or attempt any repair. Courier deliveries are insured if the value/contents are accurately described and the goods are adequately packed, which is where you could come unstuck.

Good luck.
Andy

[theAnonymous1]

DHL is the "McDonalds" of package delivery. They share the same colors and quality of service.

If either an insurance claim with DHL or a request for some kind of refund from the seller doesn't work out, some fresh CA will hold that together nicely. It looks like a clean break with plenty of surface area for the CA to work it's magic on.

[ashok]

"...Is the damage to the speaker consistent with any damage to the box? "

The broken part is made of plastic but appears to be quite thick . Breaking that would take considerable force . If the shipping damaged it , the packing in the area around the terminals would also have been badly damaged. If the surrounding area and the box is not damaged, then it would be probably impossible to break that part by just violently shaking the box . The thermocole in any case indicates that the driver cannot shake around loosely inside the box.
This means you have been sent a dud ! If you paid "very little" for it then keep it and try repairing it . But if the price is " not a pittance " then you should send a "polite complaint" immediately with pictures . See where that will go. Ask for a refund straight away stating that it appears that the shipping case and packaging was intact though the device was broken.
Start "politely" !

Edit: Make sure that if you ship it back and get a refund , the shipping cost to you will be very low ! If it's compareable to what you get back as a refund then it's pointless to send it back .

[MikeHunt79]

Originally posted by Eva
I would complain to the seller and try to get a refund. First you can use the contact form to make a private and polite complaint. If it does not work, do a formal complaint through eBay (start a dispute).

I hope that you don't have paid much for this stamped-frame plastic cone subwoofer. I would only consider repairing it myself if I had got it for very cheap.

I didn't pay too much, I hope. I payed around £25 including delivery which isn't too bad as they are around £60 new here in the UK. I know this isn't an amazing quality unit, I main reason got it as it works well with a horn design I plan to build (AutoTuba)... I guess I can consider myself lucky that this isn't a sub worth many times as much.

I'll send the seller a message thru the contact form and see what he has to say...

Originally posted by poynton
Was it in the correct box with all the original packaging ??

If so, was there damage to the box ??

Is the damage to the speaker consistent with any damage to the box?

If there is no damage to the box or it is inconsistent with the damage to the speaker, then the seller knowingly sent damaged goods.

In any case, email the seller stating the damage.
If no joy, start a claim with Ebay and Paypal. (Reason - Not as described)

Do not destroy any packaging or attempt any repair. Courier deliveries are insured if the value/contents are accurately described and the goods are adequately packed, which is where you could come unstuck.

Good luck.
Andy

Thanks. It was shipped in the original JBL box and all the polystyrene inside. The box was wrapped in a bin liner and gaffer tape.... The box does look a little bashed around, but it's still box shaped and there were no holes in the bin liner. I'll grab a photo of the box when I get home from work... Half of me think he shipped it already damaged and the other half thinks DHL may be responsible...

I won't try repairing right now.... That will be a last resort I guess.

Originally posted by theAnonymous1
DHL is the "McDonalds" of package delivery. They share the same colors and quality of service.

If either an insurance claim with DHL or a request for some kind of refund from the seller doesn't work out, some fresh CA will hold that together nicely. It looks like a clean break with plenty of surface area for the CA to work it's magic on.

What's CA? Some sort of plastic glue or cement?