The Signal Transfer Company

[GerryCo]

I hope you'll get joy from Gareth but to be quite straight with you, I really doubt that he will respond.
Best bet is to contact Douglas Self direct - it was the only way I got anywhere with Gareth.
Please let us know how you get on .... ?

 

[johnm]

This is rather disappointing to read - I just emailed Signal Transfer yesterday as I want to buy the unbalanced Phono Pre-amp kit. The I saw this thread today. Sounds like I shouldn’t expect a reply from them anytime soon then :/

John.

 

[GerryCo]

I heard that the Signal Transfer Company's email was non-functioning, but that was at least 8 - 9 months ago - one assumes it has been repaired since and is functioning now.
However I'm prepared to lay a small bet that you still won't get a response from Signal Transfer. I cannot explain why it is so, but my experience tells me that if you want a response from them, go straight to Douglas Self.

 

[johnm]

I wonder if Mr Self is aware of this current situation with Signal Transfer? I assume he wouidn’t be too pleased if he was aware the non-responses might be losing sales.

 

[GerryCo]

Let's just hope that Gareth is back on top of things - then there should be no problem ...

 

[johnm]

Let's just hope that Gareth is back on top of things - then there should be no problem ...

Fingers crossed. Will email Mr Self directly if no response from Signal Transfer after a week.

 

[GerryCo]

Not yet. Contacted Gareth through his contact page. No reply yet. I'll try Doug next.

Have you had any response yet Brian ?

 

[brian92fs]

Nothing back from signal transfer or Gareth. Haven’t tried emailed Doug directly yet.

 

[johnm]

Still no response from Signal Transfer here either.

 

[GerryCo]

Maybe they don't want any business, I cannot believe their email service is still out of commission, any response from Gareth or GJC Designs ? If not then Doug Self is the last resort.
I hope you succeed with that, keep trying, i struggled for months overall but finally got want I wanted ...

 

[GerryCo]

Just a final follow-up: did anyone manage to get hold of Signal Transfer or Gareth Connor ?
Any luck with contacting Doug Self ?
If so, I'm hoping to get a couple of new boards there again ....

 

[ampwizard]

I heard back from Doug Self who said he'd passed on my details to Gareth Connor. That was on the 25th of June and I've heard nothing since.

 

[billshurv]

I need to order a board from them. I will try and see if I get any joy. One of us must eventually be able to order something?

 

[scottjoplin]

Has anyone tried speaking to Carl Huff?

 

[GerryCo]

It's really a bad show ... I cannot understand what is going on there.

 

[billshurv]

@scottjoplin: why would we speak to Carl. He has done boards for the LA preamp but nothing else.


@Gerry. I am sure there is a good reason for this and no malice. We just need to get to the bottom of it.

 

[scottjoplin]

Just a thought, he told me he worked with Doug perhaps he can help

 

[GerryCo]

You are quite right there Scott Joplin, I really don't intend any malice at all - but what is one to make of it ?
I spent months trying to get responses from Gareth even after international phone calls - having to ask Doug to intercede is a bit demeaning no only to Doug but one doesn't really want to go over Gareth's head, so to speak. It took months to get a quote and more months to get the board sent off to me - after having paid the money, getting confirmation from paypal, and then still having to call in Douglas to get any action going.
Still, I suppose there must be an acceptable cause/reason for the problem.

 

[scottjoplin]

There's always a reason. What's not acceptable to you may be perfectly acceptable to him

 

[GerryCo]

Seems i directed my last comments to the wrong person _ Apologies to you scottjoplin - I should have addressed it to billshurv.