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Old 23rd August 2017, 12:23 PM   #1
Jason is offline Jason  Australia
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Join Date: Oct 2000
Location: Melbourne
Email is currently down
Default Email is currently down

Email server-wide is currently down due to a problem with our mail host. Situation should be resolved within the next 12-24 hours.

More details and original bug report here: No notification

UPDATE 22:30 GMT 23 AUG: In process of switching to new mail host.

Last edited by Jason; 23rd August 2017 at 11:29 PM.
 
Old 24th August 2017, 03:10 AM   #2
Jason is offline Jason  Australia
:)
diyAudio Administrator
 
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Join Date: Oct 2000
Location: Melbourne
Email is currently down
Emails are now working again, system-wide. All new member signups since the problem started on August 21st have now been resent instructions as to how to verify their email addresses. At this stage it looks like email notifications of new posts made during this time are likely lost - I apologize for the inconvenience.

Our mail host SparkHost changed their plan structure, and due to the fact we had only been using them for the last 3 weeks, and they decided to "cap" outgoing mail on existing plans to the average sent over the last 3 months, we were immediately at 100% of our maximum allowed email sending and had all outgoing mail rejected.

We have now moved for the meantime to a new mail host (MailGun), negotiations with SparkHost continue...
 

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