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Old 1st May 2014, 07:08 AM   #1
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Default Nobody Home?

I need a chassis and over the past few days I have posted questions here (about chassis and the JLH headphone amp PCBs) and PM'ed you. I've also messaged via your website's inquiry facility. All are so far unanswered?

I did actually get as far as checking out at the website but your system then insisted on charging me two lots of shipping so I abandoned the purchase.

I've started to look for an alternative....

Ray
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Old 4th May 2014, 08:08 AM   #2
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Dear Ray,

Sorry, i did not receive your email before. Pls advise me which problems are you concerned? About the shipping charge for chassis, the total shipping charge is based on the total weight of the chassis you purchased. If you buy one, the shipping charge is one time, if you buy two the shipping charge is more. Pls understand this. And pls ask me if you have any problems. My email is jane@siliconray.com

Jane
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Old 7th May 2014, 06:44 AM   #3
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Sorry Jane but I have already ordered a chassis from another supplier after receiving no response to my various messages over a period of more than a week. That's a shame as I liked your chassis RE2208 chassis.

Regarding shipping costs, yes, obviously I would expect to pay more shipping if I ordered more than one chassis but, I only wanted one chassis; having accepted the shipping charge on the chassis web page I would not expect to get a second lot of shipping added during checkout. Try it.

Ray
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Old 7th May 2014, 06:50 AM   #4
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Dear Ray,

Anyway sorry for reply you late. If you still like our RE2208 enclosure you can think about buy it . And if you just want to buy one pc the shipping charge we just will charge you one time not two time.

Jane
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