MG3 Ribon tweeter spare - burned - diyAudio
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Old 30th July 2011, 08:57 PM   #1
diyAudio Member
 
Join Date: Jan 2011
Location: Burgundy, france
Default MG3 Ribon tweeter spare - burned

Yes...
I burned my Magnepan MG3 tweeter. Glued it with conductive glue and an aluminium foil, but the result is ot so good. Makes 'Brrrzzzz' in the medium, highs ...
And the Magnepan service never answers to my phone calls.

Who shall I email or phone to get a new ribbon, or even a complete tweeter ?

Thanks,
Mathieu
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Old 30th July 2011, 11:32 PM   #2
andyr is offline andyr  Australia
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Join Date: Nov 2003
Location: Melbourne (Oz, not Florida!)
Quote:
Originally Posted by Acoustannoy View Post
Yes...
I burned my Magnepan MG3 tweeter. Glued it with conductive glue and an aluminium foil, but the result is ot so good. Makes 'Brrrzzzz' in the medium, highs ...
And the Magnepan service never answers to my phone calls.

Who shall I email or phone to get a new ribbon, or even a complete tweeter ?

Thanks,
Mathieu
That is no good, Mathieu. But, no, "repairing" a broken ribbon won't work.

The Australian distributor for Maggies offers a repair service - there must be a European distributor for Maggies, if not a French one? Can you Google this?

Were you ringing Magnepan in the US (+1 (651) 426-1645) when you say they don't answer your phone call? Remember, there's a time difference between France and the mid-West.

Regards,

Andy

Last edited by andyr; 30th July 2011 at 11:44 PM.
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Old 30th July 2011, 11:45 PM   #3
gootee is offline gootee  United States
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Location: Indiana
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Call the Magnepan home office at (651) 426-1645 (with whatever country code prefixing you need to use to route the call to the USA), and ask them where to send your broken tweeter, to get a replacement.

Also see http://www.magnepan.com/contact .

Also note that this is now on their website:

"If you do not find the answer to your questions and need to call us, please be patient. For many years, we have had a reputation of excellent technical and consumer support. We regret to say that we are currently understaffed and are not able to live up to that reputation. A veteran employee that has been answering your inquiries for 35 years has retired and we are feeling the loss. However, we will do our best to help you."

Last edited by gootee; 30th July 2011 at 11:47 PM.
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