Sounds like your ribbon or its contacts are broken. Give bohlender grabener a callhttp://www.bgcorp.com/ . They had a replacement for the ribbon at one time (maybe still do). They may even be willing to repair yours (though I bet that wouldn't be cheap).
Looks like PartsExpress sells the Carver replacement
Ribbon at PE
Looks like PartsExpress sells the Carver replacement
Ribbon at PE
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