Thanks Karen!

vsr123 · 7th May 2003, 07:10 PM

Hi All

I thought I would share this experience with you ---

I came across the diyaudio site about 3 months back and decided to put together a Zen V4. I had some questions regarding the thermistor use and the possible use of some other part and e-mailed passdiy, Karen from Passdiy replied immediately and after a few e-mails and exactly three days later, the thermistors were in my posession (shipped PRIORITY MAIL!!!) WOW! I offered to send a check for them, but was told that there is no need!!
The thermistors dont cost much but the whole gesture and service was nothing short of amazing!!!
....and this was not a one time experience, with all my clumsy efforts at the Zen V4, some replacement parts are on their way again!!! I hope for passdiy, that this round of replacement parts should do it :-)

I dont know how e to repay Nelson Pass and his group for all their efforts (besides small things such as.... buying their kits)

Also many thanks to a lot of you who have answered my posts over time....a lot of silly ones from a newbie. I am going to keep at DIY for a while so I am sure I will get better

cheers
Sridhar (vsr)

Netlist · 7th May 2003, 07:34 PM

You must be a very happy man now.
Whish you all the best with your ZenV4!

/Hugo - pictures, pictures...

MikeW · 7th May 2003, 07:50 PM

Karen is the best. Very helpful.

joensd · 7th May 2003, 08:18 PM

Quote:

Thanks Karen! Post #1

Hi All

I thought I would share this experience with you ---

I came across the diyaudio site about 3 months back and decided to put together a Zen V4. I had some questions regarding the thermistor use and the possible use of some other part and e-mailed passdiy, Karen from Passdiy replied immediately and after a few e-mails and exactly three days later, the thermistors were in my posession (shipped PRIORITY MAIL!!!) WOW! I offered to send a check for them, but was told that there is no need!!
The thermistors dont cost much but the whole gesture and service was nothing short of amazing!!!
....and this was not a one time experience, with all my clumsy efforts at the Zen V4, some replacement parts are on their way again!!! I hope for passdiy, that this round of replacement parts should do it :-)

I dont know how e to repay Nelson Pass and his group for all their efforts (besides small things such as.... buying their kits)

Also many thanks to a lot of you who have answered my posts over time....a lot of silly ones from a newbie. I am going to keep at DIY for a while so I am sure I will get better

cheers
Sridhar (vsr)

What about a thermistor group buy ?

You´re right! The service and contact is really professional and nice though I finally haven´t bought the kit. Sorry!
Hopefully the ZV5 gives me opportunity?

One more thanks!

Regards
Jens - appreciates companies with pro-service

Karen · 7th May 2003, 11:02 PM

paulb · 7th May 2003, 11:09 PM

All that, and a nice avatar too!

mpopovics · 8th May 2003, 08:23 AM

She has helped for me also with some parts for my BOZ.
My problem was the payment method from my country, but she helped a lot...

Thanks again Karen!!!

macka · 8th May 2003, 12:22 PM

Sridhar,

I agree, Karen the Passlabs Diva is very capable and a really nice person to deal with.

I recall my Pearl Kit arrived ahead of time even though my money order had not hit front counter.

What would we do without Karen, our PASSDIY darling.

Ian

cyclotronguy · 8th May 2003, 05:16 PM

She is just as helpfull around here. Were it not for Karen, the Rushmore speaker and all those other Pass Labs products would be piled up awaiting "burn-in".

Actually everyone in production is fantastic. Nelson picks well!

Kent
Pass Labs

Nelson Pass · 8th May 2003, 06:14 PM

Cyclotron Guy is just flattering himself.

7th May 2003, 07:50 PM	#3
MikeW diyAudio Member Join Date: Sep 2002 Location: North of Boston	Karen is the best. Very helpful. __________________ MikeW

7th May 2003, 11:02 PM	#5
Karen diyAudio Member Join Date: Sep 2001 Location: Foresthill, CA	__________________ ..K

8th May 2003, 08:23 AM	#7
mpopovics diyAudio Member Join Date: Apr 2002 Location: Hungary	About Karen... She has helped for me also with some parts for my BOZ. My problem was the payment method from my country, but she helped a lot... Thanks again Karen!!!

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7th May 2003, 07:10 PM	#1
vsr123 diyAudio Member Join Date: Mar 2003 Location: california	Thanks Karen! Hi All I thought I would share this experience with you --- I came across the diyaudio site about 3 months back and decided to put together a Zen V4. I had some questions regarding the thermistor use and the possible use of some other part and e-mailed passdiy, Karen from Passdiy replied immediately and after a few e-mails and exactly three days later, the thermistors were in my posession (shipped PRIORITY MAIL!!!) WOW! I offered to send a check for them, but was told that there is no need!! The thermistors dont cost much but the whole gesture and service was nothing short of amazing!!! ....and this was not a one time experience, with all my clumsy efforts at the Zen V4, some replacement parts are on their way again!!! I hope for passdiy, that this round of replacement parts should do it :-) I dont know how e to repay Nelson Pass and his group for all their efforts (besides small things such as.... buying their kits) Also many thanks to a lot of you who have answered my posts over time....a lot of silly ones from a newbie. I am going to keep at DIY for a while so I am sure I will get better cheers Sridhar (vsr)

7th May 2003, 07:34 PM	#2
Netlist diyAudio Moderator Join Date: Jan 2003	You must be a very happy man now. Whish you all the best with your ZenV4! /Hugo - pictures, pictures...

7th May 2003, 11:09 PM	#6
paulb diyAudio Member Join Date: Jun 2001 Location: Calgary	All that, and a nice avatar too!

8th May 2003, 12:22 PM	#8
macka diyAudio Member Join Date: Dec 2001 Location: Australia	Sridhar, I agree, Karen the Passlabs Diva is very capable and a really nice person to deal with. I recall my Pearl Kit arrived ahead of time even though my money order had not hit front counter. What would we do without Karen, our PASSDIY darling. Ian

8th May 2003, 05:16 PM	#9
cyclotronguy diyAudio Member Join Date: Sep 2001 Location: Northern California	She is just as helpfull around here. Were it not for Karen, the Rushmore speaker and all those other Pass Labs products would be piled up awaiting "burn-in". Actually everyone in production is fantastic. Nelson picks well! Kent Pass Labs

8th May 2003, 06:14 PM	#10
Nelson Pass The one and only Join Date: Mar 2001	Cyclotron Guy is just flattering himself.

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