Futurlec - Bad Customer Service - diyAudio
Go Back   Home > Forums > Design & Build > Parts

Parts Where to get, and how to make the best bits. PCB's, caps, transformers, etc.

Please consider donating to help us continue to serve you.

Ads on/off / Custom Title / More PMs / More album space / Advanced printing & mass image saving
Reply
 
Thread Tools Search this Thread
Old 16th November 2006, 09:10 PM   #1
diyAudio Member
 
Join Date: Nov 2006
Default Futurlec - Bad Customer Service

I ordered banana plugs, and when they arrived, it was apparent that they are factory mistakes ... there is NO WAY to separate the conductor from the insulator for attachment of a wire. Multiple emails to Futurlec have gone unanswered. I'd call them but they don't have a phone number. I guess that should have been my first clue not to buy from them. You can bet that I won't be buying from them again!
  Reply With Quote
Old 17th November 2006, 09:40 PM   #2
diyAudio Member
 
spzzzzkt's Avatar
 
Join Date: May 2005
Location: Melbourne
I've had bad experiences with the Australian wing of Futurlec in the past. The "local" offices are simply order processing points for a Thai warehouse. I had ordered stepper motors on the basis of the specs listed on their site and recieved a completely different make and model. It took some very nasty emails threatening to report them Office of Fair Trading for false advertising to get a response out of them. I note that they still advertise the "unobtainable" stepper motor on their site. Definitely a company of last resort.
  Reply With Quote
Old 18th November 2006, 12:02 AM   #3
diyAudio Member
 
The Peasant's Avatar
 
Join Date: Mar 2004
Location: Sunny Alberta
I ordered a bunch of CA3280 from them, they sent me CA3080 instead. It took a couple of months and many emails to sort that out, they even expected me to send back the wrong parts on my dime. Needless to say, I never sent them back. I have also heard many horror stories from others buying from them.

Quote:
Definitely a company of last resort
Agreed.

Take care,
Doug
__________________
The Electronic Peasant
www.electronicpeasant.com
  Reply With Quote
Old 20th November 2006, 09:51 PM   #4
renfrow is offline renfrow  United States
diyAudio Member
 
renfrow's Avatar
 
Join Date: May 2005
Location: Salt Lake City, Utah, USA
I'm sorry you all had rotten experiences with them, as I just received my first order from them, everything was present and accounted for, and was as described. I was very pleased with my order.

Tom.
__________________
Now, we can do this the hard way, or... well, actually there's just the hard way.
-- Buffy Summers (Buffy the Vampire Slayer)
  Reply With Quote
Old 20th November 2006, 09:59 PM   #5
diyAudio Member
 
spzzzzkt's Avatar
 
Join Date: May 2005
Location: Melbourne
I've placed 3 orders with them: the first went fine, the other two had incorrect components - the steppers mentioned above and in another 1 incorrect mosfet in a bag of 20 (the odd one out looked completely different in size etc). So it seems they don't always mess up, but it's odds on that they will.
  Reply With Quote
Old 7th March 2007, 10:14 AM   #6
melt01 is offline melt01  United States
diyAudio Member
 
Join Date: Mar 2007
I have also placed 3 orders with them and they have gotten worse with every one. They have made mistakes on all three orders and have left stuff out, but on the first couple of orders it wasn't that bad and what they left out was only worth a couple cents so not worth the time. I have recommended them to people in the past but only because of their really low prices. I tell people if you have any trouble with your order you are screwwwwwwed and if I find someone with a better price I will drop them like a dirty &!ut. They usually will just subsitute something close to what you ordered if the item you ordered is out of stock, without asking you of course. I think they have managed to train a bunch of chimpanzees as their employees and maybe the poor stressed out overworked chimps don't know the difference between S-M-D, S-O-I-C, D-I-P, and 1-2-3. If you have trouble getting them to answer an email, I've found that if they don't answer, I can send them 10 copies of the same email and that gets their attention. If anybody knows of a cheaper place to get electronics parts, please post it, so we can move on with our lives.
  Reply With Quote
Old 8th March 2007, 10:03 AM   #7
Stuey is offline Stuey  Australia
diyAudio Member
 
Join Date: Mar 2006
Location: Perth, Western Australia
Quote:
Originally posted by spzzzzkt
I've had bad experiences with the Australian wing of Futurlec in the past. The "local" offices are simply order processing points for a Thai warehouse. I had ordered stepper motors on the basis of the specs listed on their site and recieved a completely different make and model. It took some very nasty emails threatening to report them Office of Fair Trading for false advertising to get a response out of them. I note that they still advertise the "unobtainable" stepper motor on their site. Definitely a company of last resort.
Hi spzzzzkt, FYI. I've recently had good dealings with Wagner Electronics in NSW. Although their website is a bit old fashioned and they don't do online orders, they are very well stocked with components (particularly things like transistors) and you can easily speak to a real person! I needed a particular gain grade of fairly rare transistor this week, and the guy actually went out to the stores and grabbed one, and read off the part no. suffix to confirm my requirements. Prompt supply, too.

Individual catalogue pages can be downloaded.

They only have a fax or phone order system, but still...

http://www.wagner.net.au/Welcome.htm

Cheers

Stuey
  Reply With Quote
Old 14th March 2007, 02:20 AM   #8
rkc7 is offline rkc7  United States
diyAudio Member
 
rkc7's Avatar
 
Join Date: May 2004
Location: Toledo, OH
If you order resistors, check the values with a meter, pay no attention to the value on the bag!

Ok, now that I have that out of the way, I'm mixed on my opinion. On the one hand, I like them because they're cheap, on the other, they've had a bad reputation for sending me the wrong stuff, plus it usually takes a couple weeks to get the stuff on the East Coast of the US.

I ordered some NE5532 opamps, they sent me NE5534 (more expensive, but not what I wanted), emailed them about it and they sent the right ones no return of the others.

I also have ordered numerous resistor values and have received the wrong values multiple times. Each time the BAG was marked for the value I needed, but the resistors were a factor off (ie, I ordered 22k, but got 2.2k).

Anytime I had a problem, I emailed them and got a response. I could tell their english wasn't great, but I got the point across and they attempted to fix it.

Although, the last time I ordered they messed up a number of things and I was in a hurry to finish my project so I told them I would appreciate if they could send the correct stuff via a faster method. So, without any response, they went ahead and sent it Next Day FedEx but also included a bill for the $26 shipping! I never asked them to ship next day nor approved having to pay anything more for a mistake they made, so I didn't bother sending any payment.
__________________
Disclaimer: I may be wrong, I may be right. I'd rather believe that I do know what I'm talking about, but am always willing to be told I don't.
  Reply With Quote
Old 14th March 2007, 02:47 AM   #9
Apex Jr is offline Apex Jr  United States
diyAudio Member
 
Join Date: Jun 2002
Location: Torrance, Calif
I'm reading these posts and wondering who is in charge
of this companys PR... Many emails and no answer, wrong
parts and problems.
I can understand problems and as being a one man operation
I too have made some mistakes but on the whole, an
example I put the wrong label on the USPS box and the
packing slip was correct, they both called and said they
would send the right stuff to the right person, I also have
forgot to put in parts too. THERE IS NO EXCUSE FOR NOT
RESPONDING TO EMAILS... We make mistakes but if you
don't acknowledge it it makes it worse.
My word and customer service will either make or break
you. For those of you who have had problems I understand
but would it have made it better if they would have responded
and told you what was up...
OH... Sorry I forgot... The extra $26.00 added for shipping next
day for there mistake was uncalled for, USPS Priority Mail
is what I would have done and Have done....

Steve @ Apex Jr.
  Reply With Quote
Old 14th March 2007, 02:56 AM   #10
diyAudio Member
 
Join Date: Aug 2003
Location: Santa Cruz, California
Quote:
Originally posted by Apex Jr
I can understand problems and as being a one man operation
I too have made some mistakes
My order came in with no mistakes, by the way. If anyone's looking for UcD heatsinks, ApexJr has some gold items which fit 180s and 400s perfectly.
  Reply With Quote

Reply


Hide this!Advertise here!
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Futurlec? Anyone? Equilibrium Parts 19 3rd June 2014 06:43 PM
Angela Electronics - Customer Service audiowize Tubes / Valves 23 27th January 2008 09:11 AM
Hemp Acoustics customer service here at diyAudio.com Nanook Full Range 1 28th December 2007 02:29 AM
Hemp Audio customer service issues. Nanook Swap Meet 0 27th December 2007 11:50 PM
PCB's from Futurlec seangoesbonk Parts 2 28th June 2003 03:49 AM


New To Site? Need Help?

All times are GMT. The time now is 10:46 AM.


vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.
Copyright 1999-2014 diyAudio

Content Relevant URLs by vBSEO 3.3.2