Schuro purchase

[VS]

Hi !

Does anyone have bought recently any parts from Schuro (www.schuro.de) ?

I've been trying to contact Schuro for 2 months and still no answer!

Regards,
VS

 

[lpm76]

I have heard from several people that it is much easier to get in contact with them if you speak (or write in) german.

 

[shusha]

I wrote them two emails in German asking about some Morel drivers and some other parts. They didn't respond. I will try one more time. I have sended my mails to info@schuro.de

Anybody from Germany here who have experience with schuro? I think they have nice products with decent prices.

 

[promitheus]

I had the same problem till I cancelled my order and ordered from somewhere else.
It seems they have not enough people working there.

 

[wuffwaff]

HI,

it is sometimes quite difficult but my last order (power supply caps for my Aleph-X) came within 3 days after ordering.

William

 

[Sigurd Ruschkow]

I have had the same problem. I emailed Schuro in German about 20 times asking for different things, but no answer. Around 50 times I tried to call them, but no answer.

Then, I took a chance and made a formal order and then things started to work as normal
I got response!

I used the other email address: order@schuro.de

After we had dicussed things, he sent me an email with the amount that I should transfer to his account. I did that,
and about 10 days (normal) the package arrived in Sweden where I live. Well packaged the box was, and the parts were OK.

I ordered some stepped attenuators and things for the ELMA switch.

Next time I will order some transformers.


Sigurd

 

[shusha]

Placing a direct order is not a bad idea, but first I wanted to know wether they are willing to ship the goods to my country or not . I think I am gonna call them.

 

[Sigurd Ruschkow]

As I said, I called them 50+ times during a 2 month period and never got an answer.

Good luck!



Sigurd

 

[jacco vermeulen]

I had a long talk with Hans Eckehard Rotter in his Schuro shop,when i was in Kassel last year.
The shop is actually an apartment on the first stock, he has 1 employee for handling the orders, and isnt even a shop.
The reason he can offer the items at such pricelevel, his words.

I very much enjoyed the talk with him, Hans Ekkehard is both very friendly and helpfull.
Schuro has been in business quite a long time, he has been advertising in magazines for 15 or more.
No complaints here, only very good experience, i received my parts swift and in excellent shape, for lowest cost.

 

[klitgt]

I mailed to ask for the payment procedure and the reply came after 2 days. Then I ordered, got an invoice, transferred the money and got the goods soon after. No problems with Shuro!

 

[VS]

Well...for all those who made it congratulations !
I'm tired of e-mail him...even in German I have no answer!...

 

[VS]

I used the other email address: order@schuro.de

I've tried this e-mail but it doesn't work !

 

[shusha]

Well, jacco gave us very logical explanation, so I want give up from schuro. This situation is very common in my country with companies which are actually "one man band" which doesn't necessary mean that they have no sense for business. Tnx jacco.

 

[jacco vermeulen]

If you check the Schuro site you can see it has been updated on 27/2/2005.

 

[shusha]

I wouldn't give up from Shuro. That's what I meant. Lapsus.

 

[VS]

ok Jacco and shusha but....how many months do I have to wait for a answer from Schuro ?

 

[Groundloops]

Schuro is reacting randomly. Sometimes my orders came within 3 to 4 days, sometimes no reaction at all ...

 

[Laur1]

I sent email yesterday 19:18 and Mr. Rother answered 12:22 today. Fairly fast compared to most stores. He seemed like a very friendly and reliable man, so just send your order I wrote in german

 

[joensd]

so just send your order

Exactly my experience.
As long as you order something you´ll be alright and will get an answer.
"Only" asking I often didn´t get a reply.

Maybe you should explain what you need BUT you have questions before. Eventually that sounds more serious to him?

 

[shusha]

Maybe you should explain what you need BUT you have questions before.

Copy/paste from my Email:
Sehr geehrte Herren,

in ihrem preislist habe ich Morel driver model MW166 nicht gesehen. Wuerden sie mir bitte informieren ob sie dieses driver in ihren Angebot haben oder nicht. Preis interesiert mich auch. Ich bin auch interesiert fuer verschiedene Kondensatoren und spullen aber da habe ich keine Frage wegen Preis, weil ich finde alles auf web.

Weiter wollte ich gerne wissen ob sie die ware nach Kroatien liefern und vieviel sind die Versandkosten. Ich danke ihnen in voraus.

I think I made my self enough serious as a potential buyer. Sorry for the bad German. But, anyway, will try again.