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Old 10th May 2004, 10:40 PM   #1
cowanrg is offline cowanrg  United States
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Default problems with victoria magnetics

i sure hope this is an isolated instance, and i hope they check this forum!

i have been desparately trying to get a quote and order some transformers from VM, but i cannot get a response back! i have emailed twice (over course of 2 weeks), without a response, and even called and left a message. i have told them, i have money, i know what i want, i want to buy today! what does it take??

they are cheaper than plitron and some others, and i do need it custom made so my choices are small. anyone else had these experiences with them?
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Old 10th May 2004, 10:43 PM   #2
moe29 is offline moe29  United States
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I've always gotten a prompt reply to my emails from John.

When i placed my last order there was a 14 day lead time... and i
took that to be 14 work days.

It may be they're just swamped right now - it is a small company.

This doesn't help your problem, i know, but i thought i'd share.

m.
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Old 10th May 2004, 10:50 PM   #3
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It took them a week to get back to me with a quote & it was the SAME price as a Plitron.
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Old 10th May 2004, 10:51 PM   #4
cowanrg is offline cowanrg  United States
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yeah, i dont think anyone but them can help me, but im just curious.

i got the same response from par-metal. after a week and three emails, i got a response. but at least i was able to get ahold of them. im trying to finish a project for my dad by the time he comes to visit! and its only 3 weeks away!
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Old 10th May 2004, 10:53 PM   #5
cowanrg is offline cowanrg  United States
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what was the transformer? ive always heard they were cheaper. plus, plitron just upped their prices.

if i could find an avel from partsexpress that would work, i would just do that!

Quote:
Originally posted by kestrel200
It took them a week to get back to me with a quote & it was the SAME price as a Plitron.
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Old 10th May 2004, 11:03 PM   #6
dqswim is offline dqswim  United States
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I just got a pair of transformers a few weeks ago from john at VM, and although the email method could be at times a bit on the slow side they did come and then i got some transformers that look good. I don't think an email response ever took more than a week though.

I personally might try the telephone next time!!
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Old 10th May 2004, 11:28 PM   #7
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I aked for a quote on a 300VA with 22V secondaries the price was $63 plus shipping. Las time I checked Plitron that was pretty close to what they were asking.
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Old 10th May 2004, 11:31 PM   #8
cowanrg is offline cowanrg  United States
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kestrel200,

yeah, that is exactly what plitron is charging... just a nickel more actually. that seems kinda suspect if you ask me. there should be greater variance than that.

dqswim,

i have called them, i cant get a response period.
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Old 11th May 2004, 12:15 AM   #9
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try calling avel lindberg directly

www.avellindberg.com



-Matthew K. Olson
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