Modushop.biz bad experiences anyone?

[pukka]

Hi

I made an order to modushop on July 13th for 628€ worth in different cases and 10mm front pannels.

I received it on August 11st, and noticed all the extra 5 10mm panels were wrong; they were right in the order, right in the invoice, but even the lettering on the plastic wrapping stated clearly they weren't what originally ordered but smaller ones, i.e. I ordered

1FRONTGX383N x2
1FRONTGX343N x3

instead, I received

1FRONTGX283N x2
1FRONTGX243N x3

So I sent an email to Andrea @ modushop telling him about the mistake, including photos and asking him to send the proper ones, and how should I proceed with the wrong ones.

I received a reply to the email on Aug 23th, with a cryptic english response excusing for the delay in the answer, and a rather odd sentence asking me if I was pretending to tell him what to do?

Not sure about that one as it looked like a machine translation that could be misunderstood, I asked again how should we proceed, till today I have received no response.

I don't know if this is a "lost in translation" problem, or him is simply ignoring me; if any Italian read this and can help...

 

[Calvin]

Hi,

I had some problems understanding his ´english´ too. He seems to have difficulties with this language. But he replied always quickly and and small probs were solved promptly and correctly.
I have nothing to complain so far but quite the opposite.

jauu
Calvin

 

[pukka]

Hi,

I had some problems understanding his ´english´ too. He seems to have difficulties with this language. But he replied always quickly and and small probs were solved promptly and correctly.
I have nothing to complain so far but quite the opposite.

jauu
Calvin

Can you please PM the email you used? I received several emails with wrong Reply to addresses...

 

[bequerel]

I placed an order this spring, and got the parts after just 4 days. Nothing to complain about. Very nice quality. The e-mail address I used was: info[at]modushop.biz.

(However, his English can be quite difficult to understand, so I did not dare to place the custom panel order I intended.)

 

[mrevie]

I ordered some parts earlier this year, received them promptly. Everything was as described and the shipping was reasonably priced.

Definitely a positive experience.

I'm sorry to hear about your trouble - I hope it all gets sorted out painlessly!

 

[adamus]

I had a damaged case delivered, and andrea put it right instantly, so very good customer service for me, his english isnt great though.

 

[mrevie]

I ordered some parts earlier this year, received them promptly. Everything was as described and the shipping was reasonably priced.

Definitely a positive experience.

I'm sorry to hear about your trouble - I hope it all gets sorted out painlessly!

 

[pukka]

That's what puzzles me... prior to ordering I did a little research and looked like they had good customer service...

That's why I started to think maybe he wasn't getting my emails, but that one is the same I have used.

Hopefully he will contact me back.

 

[Jan Dupont]

pukka;
Maybe your'e lucky that an Italian member here could help you with the communication....

Used Modushop many times. No problems ever..........

 

[mrevie]

Apologies about the double post - something went screwy with my browser, would appreciate it if someone could delete one and this one!

Steve.

 

[TheShaman]

Bought from Modushop numerous times and never had an issue. No need to worry.
Just make sure they understand what you're talking about because, as already noted, their English could be better..

 

[Giaime]

I don't know if this is a "lost in translation" problem, or him is simply ignoring me; if any Italian read this and can help...

I can help. Email me if you need!

 

[eplpwr]

Positive experiences

I've ordered five times with modushop.biz, and everything has worked great.

 

[pukka]

Thought I had updated this thread, everything (relating the fronts) was solved thanks to Giaime assistance, and the proper fronts delivered at no cost.

All DIY was put on hold however for several years (divorce) to find yesterday when going to start drilling that instead of 2 sets of two 3mm covers for 2 different size cases, they sent 1 set of 3 same size covers

Have sent them an email using google translator (fingers crossed)

 

[pukka]

Never mind, my fault.

They DID send the proper sized covers.

Will order from them without hesitation again, and will do soon in fact.

 

[merlin el mago]

I have ordered in italian language without problems.

 

[TheShaman]

I just wish they had 55-60mm height cases.
For some projects 1U means having to deal with all sorts of heatsink etc height trouble while 2U is too tall and not as aesthetically pleasing.

 

[komigenie]

Yeah, my first order was really bad expirience, now - i called friend from Verona, who gonna go to factory to pick me one ...

 

[JC Fardo]

Hi

I´m planning to purchase Dissipante 4U x 300mm kit to fit a Borbely Audio DC-50 mosfet amp.

How do you assemble heatsinks to front, bottom and so on.

Did Modushop provide bolts and "L" extrusions?

Thanks for comments

JC

 

[Erlend Sæterdal]

Fino

They are the best for the price. Remember to remove paint around the screws.