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Old 5th January 2005, 07:09 PM   #1
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I am currently working part time at a major national electronics store, and i am constantly amazed at how easily people will believe anything they hear concerning a speaker. Dont get me wrong, im not the one decieving them. For example, there is this clock radio made by boston accoustics or something like that. Right on top of the display it says something to the effect of "Must be heard to believe" It actually doesnt sound as good as some of the other $5 clock radios, but im constantly getting comments from customers about how amazing it sounds.... "wow! have you heard this clock radio right here, it sounds awesome, like it says here 'must be heard to be believed' ".....someone actually said that.... The first time i had a customer tell me something like that, i thought he was joking, so i said "haha, yeah right" but it turns out he was serious.... Now all i can do is just smile and nod my head in "agreement" .
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Old 5th January 2005, 07:36 PM   #2
SY is offline SY  United States
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If you're working at someplace like Good Guys or Circuit City, do me a favor- just sell me the clock radio and don't try pressuring me into a service plan.

OK, it's just us here and I won't tell on you- how hard do they push you to sell those plans?
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Old 5th January 2005, 07:41 PM   #3
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Well, first off, its not that much extra, its a really good deal if you think about it. It covers everything that the manufacturers warranty doesnt cover like dust heat humitidy, you know, normal wear and tear which its going to get alot of being that its a clock radio. It even covers you for lightning strikes. Dont think of it as spending extra money on a service plan, think of it as saving alot of money if something does go wrong down the line.

... hope that answers your question...
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Old 5th January 2005, 07:43 PM   #4
SY is offline SY  United States
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Nope, my question wasn't "why should I get one", but rather, "how hard do they push you to sell them?" The way I get pressured, I have the impression that it's the most profitable item in the store.
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Old 5th January 2005, 07:48 PM   #5
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Quote:
Originally posted by Chris8sirhC
Well, first off, its not that much extra, its a really good deal if you think about it. It covers everything that the manufacturers warranty doesnt cover like dust heat humitidy, you know, normal wear and tear which its going to get alot of being that its a clock radio. It even covers you for lightning strikes. Dont think of it as spending extra money on a service plan, think of it as saving alot of money if something does go wrong down the line.

... hope that answers your question...
So they really pressure you to sell them. You're selling it here, too!
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Old 5th January 2005, 07:52 PM   #6
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Old 5th January 2005, 08:06 PM   #7
Tweeker is offline Tweeker  United States
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I have the impression that it's the most profitable item in the store.
It is.
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Old 5th January 2005, 09:10 PM   #8
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Amazing thing, extended warranties. Those who sell the stuff are placing a bet that the gear won't break down, while you're betting that it will. The odds that you'll win are probably less than those of beating the house in Vegas. If the sellers actually lost money on those warranties they'd disappear in a heartbeat.
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Old 5th January 2005, 09:14 PM   #9
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Funny story...

I was at best buy, and two middle aged ladies were buying a simple, 19" TV for their grandmother in a nursing home (no lie). The salesman (if you could even call him that), pointed them to your standard TV, nothing special. Of course, following that came the expected purchase plan pitch, but, after that, something I couldn't beleive. He told them to buy a $49, monster cable line conditioner/surge protector. He said that her old TV probably quit working because it wasn't plugged into one. They responded that the TV was 20 years old, he still stuck to his guns...

At any rate, after the guy walked away, I set them straight...

While they don't work on commission at best buy, buddies who have worked there have told me they do have incentives and pressure to sell contracts, or, accessories, or whatever comes down from corporate.
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Old 5th January 2005, 09:24 PM   #10
Ron E is offline Ron E  United States
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At one time, the entire extended warranty went into the salesman's pocket in lieu of commission - so you can see why they are motivated to sell the warranty.

Theoretically, most failures are infant failures and would fall under the factory warranty; so if a failure happens then, the store does not see a loss, they just return it as defective.

The warranty may get your appliance serviced, but who knows how long it will take. I had a warranty on a receiver and the speaker protection relay went bad. Best Buy had the thing for 9 weeks.
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