PE saves the day, happy customer

Hybrid fourdoor · 28th February 2004, 12:43 AM

Well, finally picked up my package for my Tang Band project, and as soon as I see it, I can already tell this is gonna be bad.

It looked like it had been dropped at least one good time, and one of the sides was completely ripped off and packing tape was used as a new faux wall

. Well it tuned out all the big stuff, like speakers was in there and they were fine. However about 10 assorted small items were missing, so I called PartsExpress and withing 10 minutes I had a new order on its way.

Anyways they were ultra helpfull, and they could have easily done alot less for me. They even arranged to have UPS pick up the package and will do all the claim stuff, which saves me alot of time and hassle.

<- Still a satisfied customer

tiroth · 28th February 2004, 12:58 AM

Great company.

Timn8ter · 28th February 2004, 04:21 AM

They've always taken care of me.

454Casull · 28th February 2004, 04:42 AM

Fedex all the way! :P

cowanrg · 28th February 2004, 04:54 AM

i hear so many horror stories about UPS, but i have yet to have fedex deliver a package to my house without a screw up. they have always been a nightmare for me. they have lost, damaged, delayed, etc... everything i have gotten from them in the past 2 years.

however, UPS has always been ultra-reliable and gone above and beyond... kinda odd.

Hybrid fourdoor · 28th February 2004, 04:58 AM

I'ev used em all and this is the first time I have ever had a package that beat up. The usual scrapes don't bother me, but why in the hell did they even bother shipping this to me, I mean I think it's obvious they wouldn't have accepted a package like that from PartsExpress, so it had to be their fault

cowanrg · 28th February 2004, 05:05 AM

my worst was of course fedex, i had a chassis shipped to me, it was just cut metal plates... after a week, i called and they said it was "damaged beyond repair". i explained to them how that really couldnt be possible, and after about a week and 15 phone calls, it turned out it was lost, but in utah... thats where lost packages go i guess. they finally found it and sent it to me. it took almost a month from when it was supposed to be delivered.

BAM · 28th February 2004, 01:01 PM

UPS has always been great, whether I was shipping the huge box of stuff (I ordered a pair of Precision Ports and a roll of acoustic foam) for my Project MTM speakers or the massive Stryke AV12 driver. Never a problem.

Timn8ter · 28th February 2004, 01:46 PM

Every company has that one person that exercises poor judgment. The real test is what they do when they're informed there's a problem.

x. onasis · 28th February 2004, 02:24 PM

It is said that Sampson slew a thousand men with the jawbone of an ***.

Everyday, millions of sales are killed with the same instrument.

28th February 2004, 02:24 PM	#10
x. onasis diyAudio Member Join Date: Jan 2003 Location: NYS	It is said that Sampson slew a thousand men with the jawbone of an ***. Everyday, millions of sales are killed with the same instrument. __________________ onasis

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28th February 2004, 12:58 AM	#2
tiroth diyAudio Member Join Date: Dec 2001 Location: Pittsburgh, PA, USA	Great company.

28th February 2004, 04:21 AM	#3
Timn8ter diyAudio Member Join Date: Jul 2003 Location: Seattle, WA	They've always taken care of me.

28th February 2004, 04:42 AM	#4
454Casull diyAudio Member Join Date: Jan 2004 Location: Toronto, ON, Canada	Fedex all the way! :P

28th February 2004, 04:54 AM	#5
cowanrg diyAudio Member Join Date: Apr 2002 Location: Lafayette, CO	i hear so many horror stories about UPS, but i have yet to have fedex deliver a package to my house without a screw up. they have always been a nightmare for me. they have lost, damaged, delayed, etc... everything i have gotten from them in the past 2 years. however, UPS has always been ultra-reliable and gone above and beyond... kinda odd.

28th February 2004, 04:58 AM	#6
Hybrid fourdoor diyAudio Member Join Date: May 2003 Location: Ft. Worth, TX	I'ev used em all and this is the first time I have ever had a package that beat up. The usual scrapes don't bother me, but why in the hell did they even bother shipping this to me, I mean I think it's obvious they wouldn't have accepted a package like that from PartsExpress, so it had to be their fault

28th February 2004, 05:05 AM	#7
cowanrg diyAudio Member Join Date: Apr 2002 Location: Lafayette, CO	my worst was of course fedex, i had a chassis shipped to me, it was just cut metal plates... after a week, i called and they said it was "damaged beyond repair". i explained to them how that really couldnt be possible, and after about a week and 15 phone calls, it turned out it was lost, but in utah... thats where lost packages go i guess. they finally found it and sent it to me. it took almost a month from when it was supposed to be delivered.

28th February 2004, 01:01 PM	#8
BAM diyAudio Member Join Date: Sep 2001 Location: Carmel, IN; West Lafayette, IN	UPS has always been great, whether I was shipping the huge box of stuff (I ordered a pair of Precision Ports and a roll of acoustic foam) for my Project MTM speakers or the massive Stryke AV12 driver. Never a problem.

28th February 2004, 01:46 PM	#9
Timn8ter diyAudio Member Join Date: Jul 2003 Location: Seattle, WA	Every company has that one person that exercises poor judgment. The real test is what they do when they're informed there's a problem.

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