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Old 6th February 2012, 05:31 AM   #1
kctess5 is offline kctess5  United States
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Join Date: Dec 2011
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Default Stolen items?

So I'm not yet 100% on this because theres an off chance that a neighbor picked it up or something but...

I was gone this weekend at our vacation cabin and a parts express package with almost $200 worth of drivers and other supplies was dropped off on saturday, probably around 2:00. I wasn't expecting it to arrive that soon and didn't check the tracking until today when I saw it said delivered. I texted a neighbor to have her move it to our side yard out of sight and a few hours later she responded saying it wasn't there. I get home about an hour after that (around 9:30 sunday) and sure enough its not there, I looked all the way around the house and still couldn't find it.

Considering that it was outside for about a day my first thought is that someone stole it. We live in a pretty nice neighborhood where crime is very low but there have been a few break ins this year.

Has anyone had this happen to them? How do I go about dealing with this?

I assume I should go to fedex first considering that they left it while I wasn't home with no signature verifying delivery, after that I should contact parts express and explain all this, knowing them they will probably do all they can, fedex... I'm not so sure

I'm really hoping that it will be something weird and turn up tomorrow but... I'm really annoyed that I'm not playing with all my new toys right now, and I don't want to have to wait forever for all of the insurance/ reshipping stuff

Oh yeah and sorry mods if this is in the wrong place, I have no idea where else to put it, considering that I had all different kinds of drivers in the package I would call it a multiway problem haha
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Old 6th February 2012, 06:00 AM   #2
SirByrd is offline SirByrd  United States
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Contact Partsexpress, they are the customer in the eyes of Fedex. Usually a company will send you a new package and deal with the insurance, at least in my experience with places like Partsexpress.
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Old 6th February 2012, 06:08 AM   #3
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Had almost same experance. I was waiting for the delivery at home and when 6pm came around I started to worry. I checked UPS and the site said it was delivered. I never heard the truck, odd. I checked all around outside, no package. Turned out UPS delivered it to same address on another street. Luck would have it I have great neighbors and the package was brought by the next morning. The lady said"Stupid UPS, what would I do with electronic parts" I hope it's a mix up. If not PartsExpress will have to file a claim.
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Old 6th February 2012, 06:09 AM   #4
kctess5 is offline kctess5  United States
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Quote:
Originally Posted by SirByrd View Post
Contact Partsexpress, they are the customer in the eyes of Fedex. Usually a company will send you a new package and deal with the insurance, at least in my experience with places like Partsexpress.
Thanks, I will do this first rather than dealing with fedex as im sure they wont be as friendly, I've used parts express quite a lot and I'm sure they want me to keep coming back and I've had good experiences with them in the past.

I'll wait until around 3:30 my time which is half an hour before they close just in case it turns up
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Old 6th February 2012, 06:14 AM   #5
kctess5 is offline kctess5  United States
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Quote:
Had almost same experance. I was waiting for the delivery at home and when 6pm came around I started to worry. I checked UPS and the site said it was delivered. I never heard the truck, odd. I checked all around outside, no package. Turned out UPS delivered it to same address on another street. Luck would have it I have great neighbors and the package was brought by the next morning. The lady said"Stupid UPS, what would I do with electronic parts" I hope it's a mix up. If not PartsExpress will have to file a claim.
Yeah I'm keeping fingers crossed for this, apparently that happens a lot from some preliminary googling about fedex policy

I'm hoping that if someone did steal it they will realize that they have no use for it rather than attempt to sell it or something. Of all the things to take... Really?
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Old 6th February 2012, 07:32 AM   #6
Ile is offline Ile  Finland
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I have had similar situations many times with different couriers and every time packet have found from their debot after calling there. Here they don't leave packets to outside.

Only few times they have leaved note to mailbox or chanced "delivery to delivery attempt" in tracking system.
Usually they try new delivery or wait untill you call there.

Last edited by Ile; 6th February 2012 at 07:39 AM.
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Old 6th February 2012, 07:43 AM   #7
neilmc is offline neilmc  Australia
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I had an odd thing happen with a delivery of a Macbook Air about a year ago. It was being delivered to me in a small town in Australia.

The courier was delivering stuff to a store that sells lawn mowers and motor bikes and asked one of the guys there if they knew where my delivery address was (which wasn't that hard).

The guy at the store said "Hey, I know Neil. Leave it with me & I'll let him know it's here"

So that's what the delivery driver did

I trust the guy at the store who said he knows me. I doubt that he would have taken it. When I saw the delivery tracking reporting delivered 2 days earlier, I called Apple support to ask... wtf?

The courier company tracked down the delivery driver who gave me a call to tell me where he left it. Sure enough it was sitting at the mower store unopened. The guy who signed for it had forgotten about it and didn't tell me it was there......
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Old 23rd February 2012, 04:32 AM   #8
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Delivery box left on my doorstep while I was in class/school. Contained toner cartridge ~$175.00.
Not there when I got home. I reported to vendor.
A week later, the opened box that had clearly been left outside in the rain showed up on my doorstep.
I guess neighborhood kids took the box and when the parents found out told them to return it.
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Old 23rd February 2012, 03:37 PM   #9
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Thats why I have a camera on my front door that takes a snapshot and sends me an e-mail when someone approaches, then continues to record so if Im missing anything its documented. I get alot of deliveries so the cost of the system was worth it.
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Old 23rd February 2012, 03:46 PM   #10
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What kind of system is that? Sounds good. About how much was it? Were you able to install it yourself? Is it in the door itself or on ceiling or what? Does it require 110 volts or battery? Cables or wireless?
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