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Old 28th November 2013, 03:33 AM   #1
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Default Why doen't miniDSP respond to emails?

I recently bought an UMIK and, after doing so, emailed to ask whether it might be cheaper postage overall if I also bought another miniDIGI/DSP combo to pair with the one I have bought.

I have not received any response to my two emails. It does not fill me with much confidence in miniDSP. Is this anyone else's experience? After spending $230, I thought I might at least get the courtesy of something.

If this is typical, I may not venture any further down the DSP track!


Absconditus
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Old 28th November 2013, 03:37 AM   #2
minidsp is offline minidsp  Hong Kong
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@ Absconditus,

Although we do receive a LOT of emails daily, we do answer to all of them. Most likely is that maybe got filed into your junk mail? Check it and see if it's there. Easiest way to get in touch with us is through the Contact us form: Contact us

Hoping this info helps.

DevTeam
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Old 28th November 2013, 03:59 AM   #3
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Quote:
Most likely is that maybe got filed into your junk mail? Check it and see if it's there.
Nothing.

The reason for my email as to postpone the despatch until I could find out whether there might be reduced freight for another purchase. Nought, nothing, zilch, nada!

My email was in relation to a PURCHASE. Is that not important enough?
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Old 28th November 2013, 04:02 AM   #4
minidsp is offline minidsp  Hong Kong
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@ Absonditus,

All emails are important to us, It doesn't matter what it is for.. :-)

We're really sorry to hear you didn't hear back from us. Please get in touch with our team using the contact form and they'll track that email.

Hoping this info helps.

DevTeam
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Old 28th November 2013, 04:08 AM   #5
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What is the point if the goods have already been despatched? I asked specifically for them NOT to be until the question was answered.
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Old 28th November 2013, 05:57 AM   #6
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Hmmm, quick to offer lip-service but far less quick to offer any real answer.

Far from impressed.
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Old 28th November 2013, 06:03 AM   #7
minidsp is offline minidsp  Hong Kong
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@ Absconditus

This forum is an offsite forum that we do not monitor hourly and not a path of communication for order issues. Based on your DIYAudio username "Absconditus", it's not practical to find an order and even know who we're talking to.

If you haven't already emailed us this morning as suggested, Easiest that you just get in touch with us via the contact us form(Contact us), give your order number and I'm sure that our team will be able to revert.

DevTeam
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Old 28th November 2013, 06:06 AM   #8
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I sent the email on MONDAY!
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Old 29th November 2013, 03:32 AM   #9
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Quote:
Originally Posted by Absconditus View Post
I recently bought an UMIK and, after doing so, emailed to ask whether it might be cheaper postage overall if I also bought another miniDIGI/DSP combo to pair with the one I have bought.

I have not received any response to my two emails. It does not fill me with much confidence in miniDSP. Is this anyone else's experience? After spending $230, I thought I might at least get the courtesy of something.

If this is typical, I may not venture any further down the DSP track!


Absconditus
Anybody else's experience?

Not mine as I've always found the guys/gals(?) at miniDSP speedy in their responses providing you contact them through the appropriate channels.
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Old 29th November 2013, 04:14 AM   #10
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Nope, MiniDSP has always responded promptly to my enquiries.

Absconditus, I think your experience is atypical. Whatever happened, I wouldn't let it put you off. The products really are great and their service is usually spotless.

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