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Old 29th November 2013, 06:07 AM   #11
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Thanks for your feedback.

What really puzzles me is that I asked the question with the (very real) prospect) of buying something else as well. I clicked on reply on their email advising of the purchase believing that the sales channel i had just bought on would elicit a quick response. If I could consolidate orders and, maybe, save a few dollars on freight, I would have placed the order immediately.

I am not very impressed with the responses above though. It doesn't address my complaint at all.
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Old 29th November 2013, 07:50 AM   #12
minidsp is offline minidsp  Hong Kong
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Quote:
Originally Posted by Absconditus View Post
I clicked on reply on their email advising of the purchase believing that the sales channel i had just bought on would elicit a quick response.
OK, I think that we're starting to make some progress here. :-)
We didn't receive an email from you for the past 24h to help us investigate and not knowing either your name, order number is just not practical for us to investigate as you might realize. (Absconditus non existant in our database of users)

So what happened is that you seem to have answered back to our shopping cart/sales team which didn't read your email indeed(mixed with daily emails from the automated system). We're sorry for missing your email. Best to use "info AT miniDSP.com" or the contact us form FYI.

Anyway, now that we have found your email and we'd be happy to answer it. :-)

Final note, please see comments above that we don't consider DIYAudio as our main channel of communication. miniDSP.com or info AT minidsp.com are easier ways to get in touch with us in time. Hoping this helps.

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Old 29th November 2013, 09:33 AM   #13
minidsp is offline minidsp  Hong Kong
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Ok, let's not start an argument though... :-)

Everybody is happy, problem is solved as we've already emailed back Absconditus!

Have fun with you DIY hobby wherever you are. :-)

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Old 30th November 2013, 03:50 AM   #14
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Thanks for responding and the email.
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Old 21st March 2014, 05:21 PM   #15
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my experience with minidsp is very positive , good support and a great product for the price
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