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Old 2nd October 2012, 01:41 AM   #1
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Default Once I buy the miniDSP

How do I get the miniDSP team to get me a login so I can d/l my plug-in. Unfortunately emails to the same email address as I've sent my paypal to go unanswered.
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Old 2nd October 2012, 01:25 PM   #2
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The silence is deafening. I'm getting frustrated here.
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Old 2nd October 2012, 01:33 PM   #3
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Wich email are you using?

I'm using these emails:

onlineorder@minidsp.com

orders@minidsp.com

Last edited by merlin el mago; 2nd October 2012 at 01:36 PM.
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Old 2nd October 2012, 01:40 PM   #4
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Quote:
Originally Posted by merlin el mago View Post
That's the one. They should just email the thing, or send you a link for d/l. Whatever the current procedure is.... it is not how I would recommend supporting a product.
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Old 3rd October 2012, 12:49 AM   #5
minidsp is offline minidsp  Hong Kong
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@ d to the g,

Sorry for the delay in our reply, Monday/Tuesday being National Holidays for Hong Kong so our staff was on leave. Can you please clarify your order number? We don't see any emails of someone having an issue downloading the plug-ins on info@minidsp.com nor onlineorder@minidsp.com so I'm not sure which email you're using...

Plug-ins are automatically enabled with an AutoEmail once the product is ordered. It contains a key with a link to the software.

Hoping this info helps.

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Old 3rd October 2012, 10:55 AM   #6
minidsp is offline minidsp  Hong Kong
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@ d to the g,

Though we don't have your order id ,Looking at logs and your name, it's possible that you are one of the clients that didn't finalize the payment (PayPal gateway). We've already emailed you separately if that's the case... Plugin download key is only emailed when payment is processed.

Please let us know if u have any questions

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Last edited by minidsp; 3rd October 2012 at 10:58 AM.
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Old 3rd October 2012, 02:05 PM   #7
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I don't have any recent email from you. My paypal to you was; unique Transaction ID # 0VG74013G4186872A. Please send me this link to download my software ASAP.
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Old 4th October 2012, 11:54 AM   #8
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My order number is 1853. See the previous response for my PayPal verification.

I see you responded to other requests on this forum today.
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Old 4th October 2012, 12:17 PM   #9
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Another member have had similar problem. The mails was in his junkmail (google account)
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Old 4th October 2012, 12:50 PM   #10
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Kjeldson, thanks... but I did get the order confirmation email from minidsp, and I regularly check my junk folder.
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