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-   -   Once I buy the miniDSP (http://www.diyaudio.com/forums/minidsp/220818-once-i-buy-minidsp.html)

d to the g 2nd October 2012 01:41 AM

Once I buy the miniDSP
 
How do I get the miniDSP team to get me a login so I can d/l my plug-in. Unfortunately emails to the same email address as I've sent my paypal to go unanswered.

d to the g 2nd October 2012 01:25 PM

The silence is deafening. I'm getting frustrated here.

merlin el mago 2nd October 2012 01:33 PM

Wich email are you using?

I'm using these emails:

onlineorder@minidsp.com

orders@minidsp.com

d to the g 2nd October 2012 01:40 PM

Quote:

Originally Posted by merlin el mago (Post 3187397)

That's the one. They should just email the thing, or send you a link for d/l. Whatever the current procedure is.... it is not how I would recommend supporting a product.

minidsp 3rd October 2012 12:49 AM

@ d to the g,

Sorry for the delay in our reply, Monday/Tuesday being National Holidays for Hong Kong so our staff was on leave. Can you please clarify your order number? We don't see any emails of someone having an issue downloading the plug-ins on info@minidsp.com nor onlineorder@minidsp.com so I'm not sure which email you're using...

Plug-ins are automatically enabled with an AutoEmail once the product is ordered. It contains a key with a link to the software.

Hoping this info helps.

DevTeam

minidsp 3rd October 2012 10:55 AM

@ d to the g,

Though we don't have your order id ,Looking at logs and your name, it's possible that you are one of the clients that didn't finalize the payment (PayPal gateway). We've already emailed you separately if that's the case... Plugin download key is only emailed when payment is processed.

Please let us know if u have any questions

Devteam

d to the g 3rd October 2012 02:05 PM

I don't have any recent email from you. My paypal to you was; unique Transaction ID # 0VG74013G4186872A. Please send me this link to download my software ASAP.

d to the g 4th October 2012 11:54 AM

My order number is 1853. See the previous response for my PayPal verification.

I see you responded to other requests on this forum today.

Kjeldsen 4th October 2012 12:17 PM

Another member have had similar problem. The mails was in his junkmail (google account)

d to the g 4th October 2012 12:50 PM

Kjeldson, thanks... but I did get the order confirmation email from minidsp, and I regularly check my junk folder.


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