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Old 17th December 2010, 02:07 AM   #11
minidsp is offline minidsp  Hong Kong
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Dean,

Things to keep in mind... :-)
It's a 99USD board, we staff 3 forums everyday, we do try to answer all emails within 24/48h, we do try to answer needs from the DIY community as people ask for new features. In the end, although DIY market is a small market, we do our best, believe us. BUT there is always a limit to things... We're not Sony, we're not a multinational, we're a startup with a small team passionate about what we're doing and who within the past year proved to a community of also passionate people that we could achieve a neat product at a price well below what's out there. It's that simple!

When we say we're busy, we ARE indeed really busy and certainly NOT "too busy for you".. If that's how you see us, that's maybe because you are a bit new to the community and not realizing how much we're working to make this community happen? Sure we need to have higher standards and we always work with that aim. I fully agree with you! By comparing ourselves to others, I'm just saying that running a business is a complete different story. You mention that you're a business man, then you surely should understand what it is to run a startup? :-)

Maybe next time when someone asks for a feature, we'll say: "No we don't want to do it..." as you suggest. :-) Instead, we'd rather tell that we will keep pushing our engineering team, even if the 10USD you paid for your app barely pays for the electricity it took to develop the app for free upgrades! ;-) So please just keep an open mind in realizing that you're enjoying a product because passionate people are working hard behind the scenes to make this happen...

We ARE working hard for the community and developing Hardware + firmware solution is not website development. It's not plug&play. Are we going to make everybody happy? unfortunately, no.. There will always be someone asking for something else... :-)

Anyway, all this talk is beside the point.. Didn't I say earlier on that we would release a new plug-in with the feature you asked?
Then why such a long email? Because we felt important that you hear our side of the story with the hope for you to understand that we do have high standards and always care for the client. We also very much appreciate hearing feedback and your comments are very well taken to keep this in our mind, even when we're really busy. (not disorganized.. :-)

Tony
miniDSP Co-Founder
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Old 17th December 2010, 11:02 PM   #12
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Tony I have watch you guys grow, and one thing your marketing people should consider is group buys, groupon type marketing and the like.

Similar to... Group Buy! Impact Soundworks Designed with composers in mind.

Do you know Radio Design Labs? The have excellent sonic reputation and small building blocks size items with some overlap on your products.
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Old 19th December 2010, 08:24 AM   #13
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Thank you for the reply guys.

Dean
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Old 20th December 2010, 01:23 AM   #14
minidsp is offline minidsp  Hong Kong
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Quote:
Originally Posted by hellonwheels View Post
Tony I have watch you guys grow, and one thing your marketing people should consider is group buys, groupon type marketing and the like.

Similar to... Group Buy! Impact Soundworks Designed with composers in mind.

Do you know Radio Design Labs? The have excellent sonic reputation and small building blocks size items with some overlap on your products.
Group buys are indeed something getting quite common these days... Maybe we'll indeed consider it one day! :-)

RDL is indeed quite a well known company which we've heard of before.. More so a ProA/V company than a consumer oriented company... The swiss army knife for A/V designers.
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