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Old 21st June 2005, 07:35 PM   #1
mikeks is offline mikeks  United Kingdom
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Default Windows XP issues..

I am unable to access the Help and Support Center....or indeed Help (F1) in Word...on one of my PCs..

Anyone have a solution??
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Old 21st June 2005, 07:43 PM   #2
Netlist is offline Netlist  Belgium
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Did it ever work?
Did you restart the PC?
Did you update with Windows update->Office update?
If all this doens't help, try reinstalling Office (click repair)

/Hugo
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Old 21st June 2005, 11:56 PM   #3
mikeks is offline mikeks  United Kingdom
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Quote:
Originally posted by Netlist
Did it ever work?
Did you restart the PC?
Did you update with Windows update->Office update?
If all this doens't help, try reinstalling Office (click repair)

/Hugo
Yes ...on all counts...
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Old 22nd June 2005, 12:27 AM   #4
andy_c is offline andy_c  United States
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Mike,

Do I understand correctly that pressing F1 from the Windows desktop fails to bring up the Windows system help? If so, this is a system problem. You might have to do a repair install of Windows. If you do that, and the XP CD is older than your current service pack, you'll need to reinstall the latest service pack.

I've never tried this, but you didn't attempt to uninstall Internet Explorer by any chance, did you? The Windows HTML help needs IE in order to work. Idiotic design, but that's the way it is.

That's all I can think of at the moment.
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Old 22nd June 2005, 02:34 AM   #5
ctardi is offline ctardi  Canada
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Or, you could just ask us what you need help with.
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Old 22nd June 2005, 05:47 AM   #6
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Maybe the F1 key is broken on your keyboard, or there's just too much breadcrumbs under the key.

Rune
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Old 9th July 2005, 07:19 AM   #7
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Right Click on My Computer and select Manage. Select Services & Applications then Services. Make sure The service Help & Support is set to Automatic and is started. Then try it.
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Old 9th July 2005, 10:29 PM   #8
mikeks is offline mikeks  United Kingdom
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nothing happened i am afraid....
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