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Old 29th July 2012, 11:23 PM   #1
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Default Never ever rent a car from Hertz Corporation, they are cheating!

Never rent a car from Hertz!
Being in Miami, Fl. a month ago I rented their car. They warned that their fuel is more than twice expensive than from gas station, so returning the car I fueled it up to the top of the tank at the nearest gas station. They checked everything carefully when I brought it back to them. But yesterday, a month after, I got a letter from them stating that despite I returned the car with full tank, when the vehicle was serviced for the next rental, 7.68 gallons of gas were needed to refuel the vehicle. So they decided to correct my rental charges and to charge my debit card for additional $71.35.
Can somebody imagine that the client can be held responsible for what happened to the car after he returned it back?
What shall I do in such situation except never ever rent a car from Hertz?
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Old 29th July 2012, 11:37 PM   #2
kevinkr is offline kevinkr  United States
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Ouch, I now understand why some of my friends snap a time stamped picture of the gas gauge and the receipt before turning in the car.

I'd give them a call and perhaps also contact the local BBB office about this.
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Old 29th July 2012, 11:43 PM   #3
SY is offline SY  United States
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You should as quickly as possible file a dispute with your credit card company. If you still have the receipt from the return, they're likely to reverse that charge.
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Old 29th July 2012, 11:44 PM   #4
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They always do it for tourist, visitors, and foreingers in general, but only if you pay in card.
I suggest you pay in cash.
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Old 29th July 2012, 11:49 PM   #5
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There ought to be a Return Checklist so an inspection can document mileage, new damage, fuel level, missing spare tire & jack, and whatnot. With both parties present during the inspection. At this time, they can say pretty much whatever they want to.
If you have any such document it should certainly be legally binding. Whether it's worth the small claims hassle is another question. Perhaps copies sent to the bank and Hertz with a dispute letter could get some action taken.
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Old 29th July 2012, 11:55 PM   #6
kevinkr is offline kevinkr  United States
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Quote:
Originally Posted by SY View Post
You should as quickly as possible file a dispute with your credit card company. If you still have the receipt from the return, they're likely to reverse that charge.
I think Anatoliy used his debit card to pay for this, debit card transactions may be disputed but the process may be slightly different than is the case with a credit card, since it is your bank you may have to fill out paper work at a local branch disputing the charge.

Here is a good link on the process: Debit Card Disputes and How They Work | Master Your Card
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Old 29th July 2012, 11:58 PM   #7
kevinkr is offline kevinkr  United States
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Originally Posted by FullRangeMan View Post
They always do it for tourist, visitors, and foreingers in general, but only if you pay in card.
I suggest you pay in cash.
Not generally that common here in the US, I've rented cars many times and never had a problem upon return or subsequently. Not that it can't happen here, just not that common IMLE..
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Old 30th July 2012, 12:02 AM   #8
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Quote:
Originally Posted by sofaspud View Post
There ought to be a Return Checklist so an inspection can document mileage, new damage, fuel level, missing spare tire & jack, and whatnot. With both parties present during the inspection. At this time, they can say pretty much whatever they want to.
If you have any such document it should certainly be legally binding. Whether it's worth the small claims hassle is another question. Perhaps copies sent to the bank and Hertz with a dispute letter could get some action taken.
Unfortunately my wife threw away that inspection document, we did not expect it to be needed. But we have another document, a letter, where they write, "When the vehicle was returned, the fuel tank was noted as "Full". However, when the vehicle was serviced for the next rental, 7.68 gallons of gas were needed to refuel the vehicle".

Of course, I will fill the claim to my credit card company as soon as the transaction appears. I have a statement with transaction on the nearest to them gas station, with it's number. I went there from highway (found by GPS) to return as full as possible tank because their Hertz price was more than $9 per gallon.

Anatoliy
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Old 30th July 2012, 12:04 AM   #9
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Quote:
Originally Posted by kevinkr View Post
I think Anatoliy used his debit card to pay for this, debit card transactions may be disputed but the process may be slightly different than is the case with a credit card, since it is your bank you may have to fill out paper work at a local branch disputing the charge.

Here is a good link on the process: Debit Card Disputes and How They Work | Master Your Card
I don't remember which card I used. I hope it was AmEx that protects own customers by default. Let's wait for statements... No, I never use debit cards except in banktellers. It was them who wrote about a debit card.
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Last edited by Wavebourn; 30th July 2012 at 12:07 AM.
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Old 30th July 2012, 12:07 AM   #10
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I suggest you pay in cash.
Good luck with that! I don't know of a single rental car company that accepts cash here in the states, possibly rent a wreck though. In many cases your charge card, especially Am Ex also automatically covers you for insurance on the vehicle you are driving.

Also...take it from me... BUY THE RENTERS INSURANCE POLICY!!!!! I rented a car in Vegas once and decided to drive down to LA for a couple days to see a friend... well, while I was down there I got cut off by a movie studio grip truck (Mel Brooks no less!) and it severely damaged the left front fender and tore off the side view mirror. A day later I drove it back to Vegas and turned in the car... and because I had bought the renters insurance policy was able to literally walk away from it no questions asked. All I had to do was give them was the L.A. accident report number.

On the other hand a friend that rented a car and got in an accident in which the rental car was totaled had not bought the insurance policy and was forced to pay the entire value of the vehicle on the spot... She also could not show on th spot that her own auto insurance wold cover it (it did not anyway) so the rental company went after her... she ended up having to declare bankruptcy... Read your contract...! Yes, they still can do this to you.

Mark
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