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Old 23rd November 2011, 12:24 AM   #1
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Default Expecting a 400 of software for 20.

Had a customer complain today about some software i sold him.
It is a pcb cad package and he says it isnt as good as EasyPC which he is used to.

Firstly EasyPC is 400 and my software is 17.

Secondly the only problems people have complained about is people migrating to my software from another package.
Well of course my software works differently otherwise i would be being sued for plagurism !

And I am certainly not going to be selling EasyPC for 17 !

This is one pitfall of selling cheap, people want it cheap but want the best package possible for the price.

With my software I support it fully, if someone finds a bug then I fix it which is a rare occurrence. Getting support on a 17 piece of software is pretty good service.

Also the customer was horrified that I wrote it ! Well i have been writing software for 30 years, so how long do I have to do it before I am allowed to do it for money ?


So it seems he was expecting EasyPC for 17. If he had asked then I would have told him I wrote it. Having said that I advertised it as PCBCAD50 not EasyPC so I dont get his problem.
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Old 1st December 2011, 09:14 PM   #2
Francec is offline Francec  Australia
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Nigel,
What is the difference between 40 and 50, by-the-way?
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Old 1st December 2011, 10:49 PM   #3
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Nigel,
What is the difference between 40 and 50, by-the-way?
40 uses .net framework 3.5 and uses direct x 3d viewing.
50 uses .net framework 4 and uses XNA 3d viewing.
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Old 1st December 2011, 11:34 PM   #4
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Well lets see.

If 10% of your customers complain, you actually have a lousy product and word of mouth will do you in.

If 5% of you customers complain, then your product is slightly below standard, but will sell based on your promotion ability.

If 1% of your customers complain you have an above average product and word of mouth will sell additional units.

If .1% of your customers complain, you have an outstanding product and are not charging enough.

So I presume you have sold more than ten copies. !!
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Old 1st December 2011, 11:38 PM   #5
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I have sold around 500 copies.
Problems have been with less than 1% of customers.
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Last edited by nigelwright7557; 1st December 2011 at 11:49 PM.
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Old 1st December 2011, 11:43 PM   #6
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Well in that case your quality is excellent and your price is about right or slightly low. But just to be sure you should sent me a complimentary copy!
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Old 2nd December 2011, 12:21 AM   #7
djQUAN is offline djQUAN  Philippines
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Maybe the customer doesn't realize that softwares are written by humans? I think in his mind someone should be writing software before the computer age before they could do it for money?
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Old 2nd December 2011, 12:24 AM   #8
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500 copies?

For 8k5 UKP you have to expect a little pain.
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Old 2nd December 2011, 12:26 AM   #9
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Maybe the customer doesn't realize that softwares are written by humans?
I think he was convinced that because he had used EasyPC that any software he bought would work exactly the same. Oddly the software was written after I became disillusioned with 1990 EasyPC and does have many similar key presses.

His comment about me writing the software suggests he thought I was selling a rebadged EasyPC. But EasyPc is 400 not 17 so his assumptions were not sensible.
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Old 2nd December 2011, 12:29 AM   #10
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500 copies?

For 8k5 UKP you have to expect a little pain.
I was an electronics and software design consultant for 13 years and a Chief Design Engineer for 3 years so have dealt quite a bit with customers. My comments were just letting off a little steam.

Its the old problem of people who can only afford a Mini but want a Rolls Royce for the same money. Simply unrealistic expectations.
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