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Old 7th May 2016, 12:14 PM   #1
diyAudio Member
Join Date: Mar 2014
Default Koss warranty

I've had a pair of Koss ESP/950 since 1998, but like most of them they broke about 6 years ago. At the time there was a UK warranty centre and it was near me so I dropped them off and 3 weeks later got my new pair back. About 6 months after that I damaged one side being an idiot and using them for background music sitting on the desk. Back in box and forgot about them.

Roll on to this year and I realised I have a need for them again. Service centre has closed so posted them UK-US. Less than 4 weeks later they are back, everything replaced except the carry bag and the shipping box. You really cannot get customer service like that at many places. I do wish they would do a redesign though and don't know why they stick with what must be a 30 year old setup.
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Old 7th May 2016, 01:42 PM   #2
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JonSnell Electronic's Avatar
Join Date: Dec 2012
Location: The Jurassic Coast, England. GB
You and countless people are happy with them so why reinvent the wheel.
Support for Fender, Marshall and all Valve Equipment; Audio Innovations, Audiorama FU29, Quad and Leak. www.jonsnell.co.uk
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Old 7th May 2016, 02:24 PM   #3
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Join Date: Mar 2014
I would be more happy if the outer parts weren't made of cheese that needed them sending back. People will pay a lot more for top line cans now, so why not rise to the challenge. I suspect whoever designed them has left/retired/died.

Ah well hopefully they will last a bit longer this time.
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Old 7th May 2016, 02:34 PM   #4
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Join Date: Mar 2014
correction. the were launched in 1990. so only 26 years with not a single change.
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