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Old 21st December 2017, 11:45 AM   #31
turk 182 is offline turk 182  Canada
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it's happening again!
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Old 25th December 2017, 11:22 PM   #32
Jason is offline Jason  Australia
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Has it resolved itself?
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Old 26th December 2017, 10:04 AM   #33
turk 182 is offline turk 182  Canada
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yes, it has.
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Old 13th January 2018, 03:22 PM   #34
swank42 is offline swank42
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I haven't been getting notifications, have the rest of you?
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Old 14th January 2018, 02:00 AM   #35
swank42 is offline swank42
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Quote:
Originally Posted by swank42 View Post
I haven't been getting notifications, have the rest of you?
Scratch that, I think I am getting notifications
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Old 23rd January 2018, 02:35 AM   #36
rsheptak is offline rsheptak  United States
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I too am having problems with email notifications. I get notifications on exactly two of my older thread subscriptions, but not others with activity. I get no email notifications on any thread I've subscribed to since the forum update. They are not ending up in my spam filter, either. I checked that.

I've tried unsubscribing and resubscribing to a few threads with no luck. Any suggestions? Thanks.
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Old 23rd January 2018, 09:13 AM   #37
abraxalito is online now abraxalito  United Kingdom
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Location: Hangzhou - Marco Polo's 'most beautiful city'. 700yrs is a long time though...
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No notifications for me either today, including nothing from a PM received. This is the first time I've noticed this issue, spam folder has been checked.
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Old 23rd January 2018, 08:00 PM   #38
asuslover is offline asuslover  Romania
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Same here!
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Old 24th January 2018, 01:47 AM   #39
Jason is offline Jason  Australia
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Hi guys,

Seems we totally went over the limit for our maximum mail sending allocation this month. Must have been a very busy month for email notifications. I can see that just after Christmas we starting sending a lot more - this is very typical for US wintertime.

Unfortunately, our mail host caps us at a certain amount of overage, and this doesn't "tick over" for another 36 from now until we start a new billing period. For now, I've switched mail to being sent through another provider. That should kick in in a few minutes. For what it's worth, we're already spreading our email across 2 providers to avoid hitting capacity limits (and switching to a higher plan is very expensive). This is why some of you may have received "some" mail (we're using two providers).

I am going to have to totally rejig this once we move to XF. And before then, I think I need to do some hardcore pruning of thread notification alerts as we're sending a lot of email notifications and I know a lot are needlessly sent. I have been collecting data on that for the past month, I'll review that and see where we can cut some fat (without affecting anyone's notifications who actually is reading them / clicking on them).

Thanks for letting me know.

Last edited by Jason; 24th January 2018 at 01:59 AM.
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Old 24th January 2018, 02:48 AM   #40
Jason is offline Jason  Australia
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Ok, should be working now...
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