French Guys, please help

[uli]

Hi folks,

I recently ordered parts at Selectronics. Shipment is on its way for 3 Weeks, Selectronics does not reply to email requests.

Does anybody have experience with them?

Uli

[peufeu]

Yes, they usually are quite serious... no problems with them.

You should just call them.

[uli]

thanks for you reply.

My problem is, that my French is VERY poor!

Uli

[jacco vermeulen]

Not French, but i haven't had problems with Selectronic so far.
(people at the Lille shop are very friendly and helpfull)

[uli]

I will try to call on monday - problem is the shipping, not the shop.

Uli

[uli]

I´m fed up, they may be friendly, but I got NO parcel (5 weeks)!!

I asked for investigation and they sent me a screenshot of the

French Postal Services tracking tool. I am able to put in a number

on my own, I want to know where my stuff is, dont need no

F%&/((/& screenshots!



I paid the bill, but no parcel!

BEWARE OF THIS COMPANY!

Uli

[Bricolo]

what does the tracking say? where is the parcel?

[uli]

Hi Bricolo,

tracking says nothing anymore. At Collissimo the tracking number
is only valid for 30 days. Collissimo said 10 days ago, the sender
(Selectronics) would be responsible for investigations. A friend of
mine (fluent french in contrary to me) wrote some emails for me,
but instead of looking after the parcel they sent screen shots.

Now I think that they dont care, they already got the money
(164 Euros ~ 200USD) - no answers, just 1 screenshot.

I tried to call but Im not able to make my point clear in French and
at Selectronics they dont speak english or german.

I got only 2 tracking numbers:

1) CD383217805FR - this is the missing parcel sent 21st September

2) CD383218151FR - this is a second order, which is sent on
4th October, maybe this one will show up.

I am angry a little bit, because when I order from the US or Canada
the shipment is here in 5 days including customs.

In European Union it is not possible to ship in 5 weeks.

Kind of Babylonian Mess

Uli

[FastEddy]

An unusual situation?, maybe, but I am sure you have some recourse if:

= You made your payment by PayPal (International). Refund may take as long as a month.

= You made your payment by EU bank based credit card. Refund may take as long as two months.

If either of the above, then starting the process of obtaining a refund will usually "light a fire" under the vendor and they should respond quickly with detailed shipment information ... or the refund.
...

If you paid by personal check, money order, bank wire or bank EFT, you may be, as we say here in the states, SOL.

[uli]

paid with VISA, they charged it to my account already.
Selectronics "ships" usually after getting their money, at least
when doing international orders.

BS; seems that I paid kind of Fools tax.

Uli