Olimex troubles

[Tekko]

I have gotten into trouble with Olimex, i got a order confirm pdf in email from them today but i dont have a fax machine so i cannot fax it back, also i did improvements in the layout that i would have liked to have on the boards but now it looks like they are done already and waiting for confirmation to be shipped.

What can i do ? Tell them about it or just ignore the email ?

 

[jan.didden]

I have gotten into trouble with Olimex, i got a order confirm pdf in email from them today but i dont have a fax machine so i cannot fax it back, also i did improvements in the layout that i would have liked to have on the boards but now it looks like they are done already and waiting for confirmation to be shipped.

What can i do ? Tell them about it or just ignore the email ?

Ignoring the email is pretty bad IMHO. You asked them to make boards so you can't just walk out. Normally they wait for production until they receive the confirmation fax (with the credit card info) but for small orders they often give you the benefit by not letting you wait. Are you sure they are already manufactured?

If you are quick enough with the changed layout they will do that (for a token fee, I think 3 $), but you can't expect them to throw away work because you can't get your act together.

In my part of the world you can find a fax at any street corner, and the fax request is only done to protect YOU from cc fraud. I think you need to take your responsibility.

Jan Didden

 

[Tekko]

D*mn I wasent even prepared for this, i just sent in for fun as i was pretty sure that i were missing files so they were gonna complain about it.

Also i was told that the confirmation could be sent in via email, but i guess thats a lie.

 

[jan.didden]

D*mn I wasent even prepared for this, i just sent in for fun as i was pretty sure that i were missing files so they were gonna complain about it.[snip]

Well, I hope they will not screw you they way you tried to screw them. Or maybe they should.

Jan Didden

 

[Tekko]

I emailed them, they told me that i have have not sent the fax i can send in the new files for a $5 fee.

My problem is that i don´t own a fax, but i could send the fax from a place where i were during the last term is school, but there another problem occurs. I am going to my summerhouse tomorrow and will be there in 2 days.

I hate this fax thing, why cant they use regular email ??

 

[poobah]

Perhaps a paper letter and the postman might solve problem?

 

[peranders]

My problem is that i don´t own a fax, but i could send the fax from a place where i were during the last term is school,....

You can go just about anywhere (companies, the library etc) in Härnösand.... it's like asking sombebody to use the phone.

 

[Tekko]

I gave them the offer about scanning the confirmation fax and send it via email as a picture attachmet.

If they say that is not an option, i´ll cancel the order.

Tomorrow im going to the summerhouse for two days, and tonight its too late to find a place that have a fax.

 

[agent.5]

Can't you use efax (it will fax any email attachment to a fax machine)?

 

[Tekko]

When u have to print and sign it ??

 

[agent.5]

When u have to print and sign it ??

photoshop. But since you are scanning it, can't you just send the scanned jpeg as attachment.

 

[Tekko]

As i dont have a scanner i was going to use my digicam.

 

[agent.5]

As i dont have a scanner i was going to use my digicam.

that should do it. just sign your name on a piece of paper, take a picture, and add onto a new photoshop layer.

 

[Tekko]

Not just name. Its name, date, credit card number, adress, everything.

And i dont do photoshop, they got quiet when i told them that i dont have a fax so its possible that they cancelled the order automaticlly.

 

[agent.5]

Not just name. Its name, date, credit card number, adress, everything.

But you can type those in within photoshop

 

[jan.didden]

I don't believe this! The fax thing is to protect YOU against credit card fraud; you're sending your cc details to a country where such things occur, so DON'T send it by email!

Just print the f***ing page, sign it, go to the post office and fax it. What's the problem???

Jan Didden

 

[peranders]

Tekko, make it easy for you. Have the paper ready, go to a:

1 Food store

2 Drugstore

3 Hardware store

4 Bank

5 Post office

6 Clothes store

7 Any company

8 Petrol station

Lot's of options.

 

[Tekko]

I´ll just email a scan, they told me that i could do that.

 

[peranders]

Good that they are business minded.

 

[Tekko]

I may actually go through with the order as they have treated me pretty good. Tho im not in super panic about getting them. I wondfer how long i can wait before seding in the confirm a**wipe pdf.