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Old 13th June 2013, 08:08 PM   #71
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Join Date: Feb 2009
Location: Lisbon
you should do it as soon as possible
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Old 17th June 2013, 11:49 AM   #72
bubuxxl is offline bubuxxl  Portugal
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I got a reply from them after an email stating I would go to the bank and cancel the transfer. They just told me that they were having problems with the visaton driver... Really?... After I replied to that email, they became silent again, even when I wanted to quit ordering the visaton driver! Wake up call to everybody here in DIYAudio, dont order anything from them unless its in stock, or you will experience a dreadful experience like me!
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Old 20th June 2013, 10:40 AM   #73
bubuxxl is offline bubuxxl  Portugal
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No emails, no order, nothing from them as of yet!
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Old 20th June 2013, 11:29 AM   #74
bubuxxl is offline bubuxxl  Portugal
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I got tired of this situation and dropped the "bomb" on them. If theyre not dispatching it until tomorrow, I will cancel the order and ask for a refund, since I paid for the products a month ago. From here on, I have no idea where to file a complaint...
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Old 29th June 2013, 12:19 AM   #75
bubuxxl is offline bubuxxl  Portugal
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After I sent them my final email, the order arrived within 3 days... that was pretty quick.
If they have it in stock, I guess its ok to order from them, but if not, make sure youre ready to not have any emails replied!
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Old 29th June 2013, 10:00 AM   #76
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Join Date: Feb 2009
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glad to ear you received your items , i said before that i never order anything that isnt on stock from europe audio or any other site
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Old 28th August 2013, 01:47 PM   #77
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Hey bubuxxl, which europe-audio e-mail address (ie customer service, logistics) did you send the e-mail to?

I've tried to get in touch with them for over two months now. About 15 calls (tried all the numbers given on the website) at office times and a few e-mails during this period. Paid in advance and placed the order beginning of May. So disappointing..
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Old 28th August 2013, 02:13 PM   #78
koja is offline koja  Canada
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Join Date: Oct 2009
Location: Windsor
Default similar experience

I had a similar experience with them before. also the availability of Visatons (B200s) was an issue.
You could only see on their web portal the status of your order as pending and that only about three weeks after placing it online. after 5 weeks I just called up my bank and had them return the money. it's a shame because their price was a lot better than what i paid to Solen afterwards.
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Old 23rd November 2013, 01:42 PM   #79
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Join Date: Nov 2013
Default europe audio review

I have ordered two full range Peerless drivers, which were already " in stock ". now it is 8 days and the order is still pending !!!
No reply to e-mails neither answer to any phone call. It seems just a "web page " company and they are not serious. On the other end, they debit immediately your orders cost !!!
Avoid such companies and go directly to approved dealers of the manifacturer.
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Old 26th June 2014, 02:36 PM   #80
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Join Date: Jun 2008
Location: London/Bangkok
If you have any problems with Europe Audio or any other supplier and you paid by card just ask your bank to start a dispute - its very easy and if you pay by card you are protected and entitled to a refund from the bank
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