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Old 26th February 2013, 09:16 PM   #41
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Join Date: Feb 2009
Location: Lisbon
my tweeters arrived , this the 3rd time i deal with no problems but i think that not answering emails or phone calls is a bad company policy
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Old 23rd March 2013, 06:13 PM   #42
Mikelo is offline Mikelo  Antarctica
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RUMOH does not answer my emails. I have sent several and
filled-out this online contact form. Jean at Europe-AUdio has
answered all my emails...
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Old 23rd March 2013, 06:26 PM   #43
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I believe that RUMOH had to do with illness, it is an one man company, but they should answer mail.
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Old 26th March 2013, 02:43 PM   #44
Mikelo is offline Mikelo  Antarctica
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Well after much agony about where to order the Jantzen parts I need for Ekta Grande crossovers, I made the leap with Europe Audio. These were parts that Parts Express didn't have in stock and I could only get from Europe Audio or Iwona at Jantzen. Jantzen charges an arm and a leg for shipping, so I went with Europe AUdio. So far everything was smooth. I ordered yesterday and today I have a Fed Ex tracking number and Fed Ex information that the package has shipped. Keeping my fingers crossed.
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Old 27th March 2013, 05:36 PM   #45
Mikelo is offline Mikelo  Antarctica
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This is Wednesday, March 27, and the package arrived via Fed Ex here in Colorado. All ordered parts were included, original packaging, perfectly packed, etc. In short, my experience with Europe Audio was outstanding. Actually, this was absolutely the quickest shipment I've had for stuff I bought in Europe.

Michael
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Old 27th March 2013, 06:36 PM   #46
Starre is offline Starre  Sweden
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Good to hear, I have had no real problems myself with them, just a badly packed woofer which luckily was undamaged.
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Old 2nd April 2013, 01:50 PM   #47
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I'm getting both mad and worried as I read this thread!
Would have never imagine such lack of professionalism when dealing with those companies.

Well that said, I ordered a Fostex FE108EZ and a couple speaker components from Rumoh speakers on 20th March. The status of my order has appeared as "payment accepted" since then. I filled the contact form several days ago requesting the status of my order but did not get any response. Maybe they don't have stock of some of my items and that's the reason why they're being delayed, but they must inform the customer about this, even more when the customer is formally requesting that info.

Just wanted to share my experience with you.
I'll be taking legal action against that company if the situation does not get solved, but for now, I'll wait a reasonable time before going that far.
Mikelo, do you have any update on your order with Rumoh?

Hope your problems with this and the other companies mentioned here get solved!!!

Fran
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Last edited by FranciscoPerez; 2nd April 2013 at 01:53 PM.
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Old 2nd April 2013, 02:34 PM   #48
Mikelo is offline Mikelo  Antarctica
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Francisco -- I didn't order with Rumoh because I inquired first about the items and never received a reply. Before I order online anything more expensive, I always send emails first and try to get a sense of the operation. Rumoh never replied, and in one of these threads someone writes that it is a one-man operation and he is sick.

I ordered from Europe-audio because I had lots of good email exchanges with Jean, and as I mentioned, I ordered on March 25th and March 27th the package arrived here in Colorado!!!
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Old 2nd April 2013, 03:42 PM   #49
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Thanks Mikelo!
I'm sorry that he's sick. Probably that's the root of the problem then.
I should've inquired him prior to placing the order.
Hope he recovers soon, I'll wait a couple of weeks before taking any other action to cancel the order.

Glad you had luck with Europe-audio!!

Fran
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Old 9th April 2013, 06:00 PM   #50
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Hi!
Just a quick note to tell that I received the order from Rumoh.nl today.
They sent me an automated mail a couple of days ago informing that the order had been shipped.

He did not answered any of my mails, but hopefully he's fine by now and is able to continue with his business.

Regards!!
Fran
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