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Old 20th December 2009, 08:03 PM   #1
Apex Jr is offline Apex Jr  United States
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Default Taylor guitar and United Air lines

Watch out United Air Lines;

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded : "Good luck with that one, pal".


So he posted a retaliatory video on youtube. The video has since received over 5.5 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal".



Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

Here's the video:
YouTube - United Breaks Guitars



Steve @ Apex Jr.
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Old 20th December 2009, 09:35 PM   #2
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Hey Steve,

Keep up with the tour, that's months old already my friend. The fellow has been on all the talk shows and many newscasts, even up here in little ol' Canada.
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Old 21st December 2009, 02:49 PM   #3
Pano is offline Pano  United States
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Funny stuff! Love the videos.

Dave Carroll is Canadian, eh?
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