How does one respond to this ..?

[Cal Weldon]

I can't believe the question is that simple. Any chance he's in need of a rumble filter?

[Gabdx1]

when i was very young i was fascinating to see the cones vibrate. Audio is cool !

[picowallspeaker]

But , recording from vinyl with computer ,compressed ,downloaded to the ipod , then played on the System , I was amazed to see the rumble (no sound , just long cone excursion)reproduced so well ! SO I GOT TO GO TO EQUALIZER>BASS REDUCTION and it worked fine .

[ashok]

No,
I don't believe he was playing a vinyl disc .
It looked like he thinks sound is produced without any visible cone movement. If it does move visibly, something is wrong !

Yeah ,he might keel over if he see's a car sub video on Youtube .

[picowallspeaker]

Sorry , I'm not into Car Stereo , at least Home Mono , since always something breaks.
That time I discovered also that I swapped the two channels ,being a classical music recording (double record!) ,listening on ipod's earphones , er. headphones , it was quite unacceptable.

[picowallspeaker]

Well , eventually I might know where to place the Foster 80 inches sub.

[unclejed613]

actually there are bass guitar speakers that have very little cone movement, but huge air velocities at the ports, but after i stopped LMAO, i think i would explain the physics of sound to that person...... i work at a sevice center for a large retailer, and one of the techs in the shop keeps a book of service tags with many such complaints. it is very humorous reading, but sad in a way that we live in one of the most technically advanced nations on earth, but some people send stuff in with complaints like "Unit is inoperative in O.F.F. mode".......

[anatech]

Hi unclejed613,

but sad in a way that we live in one of the most technically advanced nations on earth, but some people send stuff in with complaints like "Unit is inoperative in O.F.F. mode".......

At least you get something more than NFG. Or my fav complaint, "check".

I will not accept anything for service without a clear complaint or description of what is needed to be done. Otherwise, you're open to anything that misbehaves in the warranty period.

-Chris

[unclejed613]

many of these come from the store personnel..... many of them say "not working to manufacturer specs" and i want to call them up and say "it works just fine, and so where at the store do you keep your distortion analyzer????????".... a lot of times it's because a customer has returned it with the complaint "i don't like the way it sounds", and rather than take the time to test it there, they send it to us with a vague complaint. i had one last week that a store sent in, a very ex$pen$ive Pioneer with a complaint that the HDMI port wouldn't switch between inputs. as a matter of fact, looking in the user setup menu, it was turned off. there were several surround settings that were totally hosed by somebody poking around in the setup menu without a clue what they were doing. so i did a system reset, put in my notes on the service tag what page of the owner's manual the reset was on and sent the unit back. i get a call today from the store's lead audio "tech"...... "we don't have any owner's manuals for this model, so how do i look up stuff like the reset and setup menus?" i told him to go online, the manufacturer has them as pdf files. so it's not just the general consumer who is inept, it's the "techs" on the sales floor as well. one of the most common surround sound complaints is "center channel is fried"..... all it takes to "fix" it is to push the surround mode button a couple of times...... one of the engineering magazines i subscribe to had an editorial about "feature-itis" where modern consumer electronics has so many features built into them, that no average consumer can understand them, let alone know how to use them. gone are the simple power switches that go "KERCHUNK" and you have power, or volume controls that go from 0 to 10 (or 11) or tone controls that are self explanatory (often with an obvious tone defeat switch if you so desire). don't get me wrong, some of the features are quite handy to have, like a "tape loop" that can record off of any input even while you are listening to another input (or a similar feature for the "zone 2" amp outputs). but the features and their potential usage is beyond the average schmoe who just wants to plop down on the couch after work and listen to some music or watch a movie.

[anatech]

Hi unclejed613,
Yeah, my worst problems centered around store personnel. That's because they are both lazy and often not very bright. The problem is that it takes far longer to prove that no faults exist than to repair one you know about. Since all warranty contracts specify a "minor" rate for NFF, you either have to lie about it, or bring things to a head. I refuse to lie, because a service manager can quickly figure that out. I always could. So, the only other way is to refuse any service without a clear fault listed. Then, for a minor, they get "Listed fault not found".

Distributors / manufacturers don't like that, but once you have the inevitable conversation with them, just ask what they want you to do. Lie and list a non-existent fault repaired or kick it back. At least this way, they can control their dealer. In my view, dealers have been the major problem with the industry from the 70s onward. Often we used to get stock back for replacement simply because it was opened. Now it's "B" stock instead of "display stock". There is a difference between those really.

Always keep your aggravation levels to the minimum. Get rid of problem contracts and work, better work will take it's place.

-Chris