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-   -   Welbourne Labs!!!!!!!!!!!!!!!!!!!!!!!!!! (http://www.diyaudio.com/forums/everything-else/115516-welbourne-labs.html)

grahamfocal 15th January 2008 05:38 PM

Welbourne Labs!!!!!!!!!!!!!!!!!!!!!!!!!!
 
My friend, way back in March last year bought a Welbourne Labs valve amp. Basically he still hasn't got it!!!!
I know that Ron (Welbourne) had a family issue a while back, but this is taking the mick.
The guy is still in busines, as I emailed him the other day as an outsider to see if he responded.
HE DID. So I went all guns blazing: 'where is my friend's amp'
Then no word since.
Now a couple of months you might accept, even 6months!!
but 11 months is silly. He has 1000 of his money in his account gaining interest.
My friend has tried everyting, and I am starting to get seriously wound up:mad: :mad:
He still has the nerve to reply to my mail as: 'yes we are back in business'
and yet ignore all of his mails!
He seems to have a sale on his website, so he still has the money to update his website.
Right that's my rant done, can anyone help. My friend is such a nice guy, and only wanted an amazing amp to be able to build and enjoy, not all this hassle.

HELP PLEASE.
Being in the UK is hard work for communicating in any other way, other than email. His phone doesnt work/exist.

thanks guys for any help, to help him out. Didnt want to tred on his toes, but I feel I want to help him now its been nearly a year.

nhuwar 15th January 2008 07:07 PM

I kind of had the same problem with them. I oredered some of there turret boards and when I ordered them I ask them to email me the tracking number when they went out. A week went by and no email or order invoice either.

I called and called them and the phone would always go stray to voice mail. I left masseges but never got a call back.

After about a month I got 1/3 of my order the other 2/3 took 3 months to come in.
I never got any return phone calls from the many voice mails I left but they sure were quick to run my credit card and take my money.

What have I learned from this, Don't do buisness with them again.

How can someone stay in buisness with these buisness practices I don't know.

Just my 2 cents,

Nick

nhuwar 15th January 2008 07:09 PM

One question hoow did he pay for it?

Nick

grahamfocal 15th January 2008 07:17 PM

paypal, but we have been there as well, with no joy. Only cover up to 500 as well.
His paypal account comes directly from his on bank, not a credit card to.

thanks for reply also:)

nhuwar 15th January 2008 07:59 PM

Now you know why I never use paypal only a credit card do you truly have legal recourse.
Have you ever wanted to take a trip to America? I hear Colorado is nice this time of year :D

Check out this link :
http://www.audiokarma.org/forums/arc.../t-115112.html

If I remembered rite they are in Colorado but I saw on there website they have just moved so who knows.

Nick

cbutterworth 15th January 2008 08:00 PM

I had problems with Welborne also. I ordered a PSHreg to be set at around 6V. When it arrived, the caps were the wrong size forcing me to mount the regulator on the underside of the board. Not that it is a big deal, but it was much harder to mount in my chassis because of this.

Furthermore, the specs said that the regulator could handle up to 12V regulated. When I enquired about how to change from 6V to 12V, Ron said that the caps that he'd included with MY kit were not high enough spec'd to handle 12V regulation, and that the heatsink may not be big enough!

Of course, I get regulated 6V from the kit that he sent me.

Charlie

Netlist 15th January 2008 08:54 PM

Without knowing Welbourne Labs I can only comment that a lot of patience is often rewarded, looking at the few recent threads that popped up lately on the subject.
I'll move this to Everything else.

/Hugo

angchuck 15th January 2008 09:19 PM

they sent me a refund after 12 months and 20 emails.

nhuwar 15th January 2008 09:28 PM

Welbourne lab is a seller of tube diy kits and components so it kind of fits in the tube forum I would think.

Nick

grahamfocal 16th January 2008 06:19 AM

Thanks everyone, I will forward all the advice onto my friend.

It's such a shame, because the amps are supposed to be great.

And yes I would love to pop over to America, only ever been to JFK airport for about 5 years waiting for a connecting flight.

Cheers again everyone:D

Graham


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