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peranders 11th January 2008 10:53 PM

A ticket system
I wonder if somebody has a good suggestion for a trouble ticket application other than those which can be found in the Fantastico kit?

It should be a general system, not specific for software. The usage will be to track returned goods, faulty or not and also production errors and improvements.

It must be made in php/mysql and not "dead" when it comes to development.

JesseG 16th January 2008 12:18 AM

Hi peranders

I have come across several over the years. A very good one used tio be provided with Microsoft Access (ver 2.0) as a system demo. However I have not had recent experience. You might try looking for a RMA tracking system (Return Material Authorization) as this is the latest business-eeze for production troubles.

As for one in php/mysql - unlikely IMO - this is not the prefered dev environment for business. What you need is a business-centric system that is solid and thouroughly debugged and it will likely have been developed in the Windows world.

Hope you find what you need.


simon5 16th January 2008 07:01 AM

There's Remedy Action Request System but it's not cheap and it's not in php, but it uses a third party database, at work we used Oracle but I'm sure you could use MySQL.

peranders 16th January 2008 07:21 AM


Originally posted by JesseG
thouroughly debugged and it will likely have been developed in the Windows world.
Somehow I want to avoid Microsoft if it's possible.

simon5 16th January 2008 07:30 AM

My suggestion will work on :

IBM DB2.9.1
HP-UX 11i v3
Novell SuSE Enterprise Linux 10
Red Hat Enterprise Linux 5 AS/ES
and probably more, but dunno the price...

And maybe not MySQL after all, but maybe could be tweaked ?

System requirements
Web Servers: Oracle Application Server,
Microsoft IIS, Sun ONE Web Server
(iPlanet), Apache Web Server, IBM
Websphere, BEA Weblogic

BMC Remedy AR System Server: Linux,
Windows, Solaris, HP-UX, AIX

Native Clients: Windows NT/2000/XP

Browser Clients: Linux, Windows, Solaris,
HP-UX, AIX, Macintosh

Databases: Oracle, Microsoft SQL Server,
IBM DB2, Informix, Sybase

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