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Old 15th December 2007, 08:26 PM   #1
athos56 is offline athos56  United States
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Default Bad experience with Parts Connexion

[Start rant] I ordered about $70.00 bucks worth of stuff from Parts Connexion and they sent the package without requiring a signature for delivery! Well imagine my surprise when I checked the tracking and it stated that my package had been delivered 2 days prior, left at my front door. In my neighbourhood they might as well have thrown my order in the dumpster. My beef is with how they handled it. After admitting that there was a mistake they did nothing to rectify the problem, they told me I would only get my order if the shipping company covered the loss. I'm not sure if you've ever tried to get a claim through Fedex, UPS, or USPS but I've found it never happens. Am I out of line by thinking that they should have resent the parts to make good? I don't think so. If they would have I wouldn't hesitate to return there again, I was a repeat customer already. Now though, I don't think so. The worst thing is that none of projects will get done before my next quarter starts, maybe by next summer [Rant over]
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Old 16th December 2007, 01:05 AM   #2
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Am I out of line by thinking that they should have resent the parts to make good?
In my opinion...yes.

You should of done one of two things... ship the parts to a safe address so you could pick them up later or specify that a signature was needed in order to drop off the parts at your house.
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Old 16th December 2007, 01:38 AM   #3
athos56 is offline athos56  United States
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Funny thing was I was home waiting for the package, and the "signature" was standard, how it was supposed to be shipped, not doing so was their error.
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Old 16th December 2007, 01:49 AM   #4
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Sorry but maybe you should have been watching a little better for the package and you wouldn't be in this mess.

When I don't have someone home to receive packages I have them sent to my work address.

At any rate you surely cannot expect them or anyone else to stand the loss in my opinion.
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Old 16th December 2007, 02:09 AM   #5
athos56 is offline athos56  United States
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I guess I just see the root error as theirs and so it was they who should have made good. I was sitting 5 feet from the door, and received a DHL, UPS, and USPS package on the same day, so i was paying attention. I'm beginning to wonder if the driver rappelled from the roof, ninja like to silently place the package at the door. While being tailed by equally silent ninja thieves... All of which could have been avoided at the point of departure. It stings because 70 bucks can break a carefully planned budget, after spending hours planning a good build on the cheap. Needless to say, I'm not going back, Tubes and More (http://www.tubesandmore.com) have been reliable thus far, I ordered replacement parts through them.
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Old 16th December 2007, 02:14 AM   #6
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Buy or rent a dog for the day.

My dog lets me know 1/2 city block before a delivery person pulls up to the house.

If they have it listed that they made delivery then its up to you to prove otherwise.
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Old 16th December 2007, 02:42 AM   #7
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If those parts were ordered with a credit card you might be able to get a refund form the credit card company for goods that you did not receive.
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Old 16th December 2007, 03:48 AM   #8
crs1 is offline crs1  United States
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let me guess it was shipped fed-ex i worked for them a year ago and good luck getting a refund out of them one thing people don't know about them is that the driver has an option called driver release unless it is medical all they have to do is sign something into the scanner and make up a name to type in drop the package and run to the next stop a lot of the drivers do it because they get charged for return packages .when confronted by fedex they lie and say that person they made up was there and signed for it there for you got it . just alittle fyi
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Old 16th December 2007, 03:48 AM   #9
athos56 is offline athos56  United States
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That is the root of the problem I suspect, for all they know I received the goods and am a liar.
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Old 16th December 2007, 03:50 AM   #10
crs1 is offline crs1  United States
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yep thats it in a nutshell
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