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Old 31st August 2007, 12:21 PM   #181
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I recently dealt with a desktop PC in which no lan adapter would work. Not the integrated port - nor the most generic 3com pci adapter. "limited connectivity' is what the message was. There were no firewalls and the drivers were correct.

I deemed that there was a problem deep in the XP kernel. The woman, (my neighbor) was unsure with my diagnosis so she had an IT guy that goes to her church look at it - he agreed with me.

I reloaded xp and all drivers - works mint.

Andrew, if that toshiba has an OS backup CD, it might be worth a try. It's likely that tosh will have you try that anyway.

-and remember, if it were a Mac it would have just worked - and you will have learned nothing
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Old 31st August 2007, 12:34 PM   #182
AndrewT is offline AndrewT  Scotland
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a Mac....would have just worked - and you will have learned nothing
I knew microsoft existed for a reason.

It looks like you are suggesting I set up the laptop from scratch, before I know if BOTH my existing RJ45 ports are good or faulty!
I'll hold that re-install the OS until I hear a few more views.
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Old 31st August 2007, 12:42 PM   #183
KP11520 is offline KP11520  United States
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Yeah but the only thing I have learned so far is .... that Tylenol works better than Advil for my headache!

Andrew, if this is relatively new and doesn't have much on it and has never connected to the Internet (no spyware or viruses), you can install XP right over XP or do a XP repair without wiping (formatting) the HD. It's easy and we can get you through it! That will fix anything corrupted in the OS.
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Old 31st August 2007, 12:48 PM   #184
AndrewT is offline AndrewT  Scotland
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Yes, I realise that the HD is almost empty, but why should I need to do that for a brand new laptop. All I tried to do was connect it to the network. and install MS Office.

But that's two agreeing to re-install the OS.
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Old 31st August 2007, 01:15 PM   #185
KP11520 is offline KP11520  United States
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I think a "Repair" from XP would be fine. It is easy to do.

You have to go into the Bios and change boot settings to boot from CD first, save and exit

Put the CD in and reboot, upon rebooting it will say boot from CD hit any key for a few seconds. Hit any key before it goes to the HD.

It will ask if you want to Install a new copy or repair from Recovery Console.

Choose New copy. It will load for a few minutes and will ask you to accept the rules. When it gets to the next prompt it will ask you to hit Enter foor a new install. DON'T HIT ENTER. It will also have Hit "R" to Repair the installed Copy of XP Professional. Then hit R and go through the steps until completion. The drivers are on the same disk so it should be done and ready to go!
Reboot, go back into Bios and make the HD boot first then the CD Rom and then whatever else you have (Floppy, Memory Sticks, etc.) Save and exit and reboot with the LAN port connected to the LAN port of the Modem. If this doesn't work it is a Hardware problem and requires service.
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Old 31st August 2007, 01:39 PM   #186
AndrewT is offline AndrewT  Scotland
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Hi,
I'm going to re-install the OS from the recovery disc.

Which key brings up the bios?

Toshiba's instructions don't say, nor do they give any clue on how to use the recovery disc. Presumably the user phones the helpline at premium rate and they talk the user through it.
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Old 31st August 2007, 01:51 PM   #187
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It's likely that the 'recovery disk' has no os on it at all. Usually there is a compressed/hidden partition on the HD and the 'recovery disk' just wakes up the install files on said partition.

Waking the bio up could be anything: DEL , F10, F12 ???

is there a splash screen when the pc is first powered : " XX to enter setup"


You may want to deal with the manufacturer - you've done much more than you should have already.
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Old 31st August 2007, 01:56 PM   #188
AndrewT is offline AndrewT  Scotland
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it's telephone helpline then since you've backtracked.
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Old 31st August 2007, 01:57 PM   #189
KP11520 is offline KP11520  United States
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To get into Bios upon bootup you press either "Delete" or F8 or F12 or sometimes F2. Usually when you first turn on the computer when the screen is still dark, in one of the corners, you may see Set up hit Del or F8 or F12, etc.

Once you get into Bios, you have to use the up and down arrows and Enter and Esc and + & - to navigate.

You don't want to change anything except Boot Sequence. It is usually behind the second choice Advanced CMOS Settings. After you make the CD Rom boot first hit esc and you will see a choice to "Save and Exit" that is what you want.
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Old 31st August 2007, 02:04 PM   #190
KP11520 is offline KP11520  United States
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Andrew, I'm with mpmarino, put this onto the support people. No matter how much we do, they will make you repeat everything until they exaust all options and either fix it or replace it!

The Recovery disk usually helps after something messes with your computer (Bad sectors on the HD, Viruses, etc,) This may be different in Europe as is your model of Laptop (not available in the US) but the OS is usually on a seperate disk as is any other applications they may have provided!

Call them on the phone and they will walk you through the steps!
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