ManualsCenter.com - Caution!

idealist · 16th August 2007, 07:04 AM

Hi,

Anyone using ManualsCenter.com as a source of manuals?

I have used them in the past, and been quite happy with the service.

Unfortunately my last request (and payment) went unanswered.

More worrying, they won't respond to any communication.

Perhaps wise to consider other sources in preference.

I will update if they come good.

cheers,

Michael

rabbitz · 16th August 2007, 01:07 PM

I've used them quite a few times without problems. The last one was April 2007.

I've also had some from here at reasonable prices and good service.
http://service-manuals.webs.io/

jackinnj · 16th August 2007, 01:28 PM

Quote:

Originally posted by idealist
Unfortunately my last request (and payment) went unanswered.

Time to call your credit card company.

fwiw, sometimes oneline ordering can be wonky -- on my webstore which uses PayPal orders sometimes don't get routed to my site for several days.

sam9 · 16th August 2007, 01:42 PM

Not limited to online. A store owner near me mentioned that for three days last week any store thin the US using the same POS system as he couldn't get credit card transactions processed.

idealist · 17th August 2007, 06:52 AM

Hi,

After five days, I received a message from ManualsCenter.com, asking me to explain my problem.

It turns out that there is an issue with their website. To retrieve your manual once paid for, you need to click on a tiny arrow next to "My Downloads". Clicking on the link identifying the manual returns a "Not Found" error.

I have strongly suggested that they fix this problem, and email the buyer with a direct link to the purchased manual.

I wonder how many others have been confused by this, resulting in their current poor reputation?

The lack of response to emails is another issue entirely...

regards,

Michael

rabbitz · 17th August 2007, 08:49 AM

They normally send an order update email which has this link to your documents for download. You sign in and it's there for downloading.

http://www.manualscenter.com/my_downloads.php

16th August 2007, 07:04 AM	#1
idealist diyAudio Member Join Date: Dec 2005 Location: Blue Mountains	ManualsCenter.com - Caution! Hi, Anyone using ManualsCenter.com as a source of manuals? I have used them in the past, and been quite happy with the service. Unfortunately my last request (and payment) went unanswered. More worrying, they won't respond to any communication. Perhaps wise to consider other sources in preference. I will update if they come good. cheers, Michael

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16th August 2007, 01:07 PM	#2
rabbitz diyAudio Member Join Date: Jul 2003 Location: Newcastle, Australia	I've used them quite a few times without problems. The last one was April 2007. I've also had some from here at reasonable prices and good service. http://service-manuals.webs.io/

16th August 2007, 01:42 PM	#4
sam9 diyAudio Member Join Date: Jun 2002 Location: Left Coast	Not limited to online. A store owner near me mentioned that for three days last week any store thin the US using the same POS system as he couldn't get credit card transactions processed.

17th August 2007, 06:52 AM	#5
idealist diyAudio Member Join Date: Dec 2005 Location: Blue Mountains	Hi, After five days, I received a message from ManualsCenter.com, asking me to explain my problem. It turns out that there is an issue with their website. To retrieve your manual once paid for, you need to click on a tiny arrow next to "My Downloads". Clicking on the link identifying the manual returns a "Not Found" error. I have strongly suggested that they fix this problem, and email the buyer with a direct link to the purchased manual. I wonder how many others have been confused by this, resulting in their current poor reputation? The lack of response to emails is another issue entirely... regards, Michael

17th August 2007, 08:49 AM	#6
rabbitz diyAudio Member Join Date: Jul 2003 Location: Newcastle, Australia	They normally send an order update email which has this link to your documents for download. You sign in and it's there for downloading. http://www.manualscenter.com/my_downloads.php

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