Service with Ultranalog

[edmondchlee]

Anybody have experience for buying the CD service manual CD? I ordered one last month and a broken CDR was delivered. However, they do not seem to bother with my email complaining about the broken CDR. Is there a way to contact the person in charge?

[jean-paul]

Did you adress your mail to the right mailadress with the correct subject line ? I know Remco is a bit picky about incoming mail to avoid spam ( as clearly stated by him at his website ) but he sure knows what service is.

Please realise that writing that "nobody seems to bother with your email" while you possibly made a mistake yourself can work out negatively for the fellow DIYer in question, especially when you complain about it on a public forum.

Anyway, I've sent him an email to check your post.

[Thomas]

It's all about the subject line. I think he does some heavy filtering there.

Anyway, Remco have been great to me. I bourght the CD last month. In the meantime we exchanged a few pleasent e-mails.

[ultranalog]

I think you are confusing a shop with an individual who happens to share a hobby.

Individuals sometimes work during the days and some are even known to spend some of their weekends away from the computer. Thus it may happen that you have to wait a while before your mail is answered (in this case, an astonishing 6 days). It is not my primary source of income or interest and is prioritized accordingly. Today a colleague at work had to point me to this thread. Nice. Thank you so much for your patience.

I will refund you your money including the cost of shipping as soon as I receive a photograph of the cd. I am sorry but that is all I will do for you.

It is only response folks like Thomas and Jean-Paul that keep me from stopping this foolishness altogether.

[Guido Tent]

Originally posted by edmondchlee
Anybody have experience for buying the CD service manual CD? I ordered one last month and a broken CDR was delivered. However, they do not seem to bother with my email complaining about the broken CDR. Is there a way to contact the person in charge?

Hi,

My CD came in perfectly. Please be kind to Remco as his 20 euro CD offers a LOT !

regards

[edmondchlee]

I'm not asking for a refund and I hope that I could get the CD.

I have tried to contact you over a week by senting more than 10 emails. Did you receive any of those emails?

[tiroth]

edmondchlee,

Sending 10 emails in one week is ridiculous. I have been in a similar position to Remco and I can tell you that taking 5-6 days to respond to an email is hardly outside of the bounds of reason, when you consider the constraints of work and the amount of spam one must wade through on public/semipublic email accounts.

I too like to get responses within a day or two, but people who do this as a hobby just can't keep up with standards that few commercial enterprises meet.

My advice to you is to relax and try to be more considerate in the future.

[Raj1]

Hi,

I have to agree with the others here, Remco's a busy guy, and has many projects going including life. Still I think we are quite lucky that he not only builds great stuff but also manages to find the patience and consideration to post details on his website, and also offer info to would be builders/buyers.

I've always found Remco to be logical and helpful.

Thanks
Raja

[edmondchlee]

I'm not asking for trouble here and I only want a replacment CD so that I can fix my dead CD player hopefully.

1) I got my payment instruction from Remco within 2 days and I thought he is able to reply within one week.
2) When I cannot get a reply from someone for more than 7 days, I have assumed that the mail is lost.
3) I posted the thread here only try to find a way to contact Remco. Before I posted the thread, I sent email to the memeber of this group who direct me to Remco for buying the CD. However, he did not a way to contact Remco.

[Cobra2]

Hi!

I can make a copy of mine, to send you.
If you pay me, I can pay Remco/Ultranalog...

Sorry, if un-convential, but it will work!

Arne K