Has anyone seen or heard from Guido Tent recently? I've ordered some parts from him, and now he's not responding to my emails. He doesn't appear to have logged on here for a few days now either.
His website says that he's moved his office, but that was weeks ago, and I placed my order before then as well.
Apologies if this thread is in the wrong section, feel free to move it if there's somewhere else more appropriate.
His website says that he's moved his office, but that was weeks ago, and I placed my order before then as well.
Apologies if this thread is in the wrong section, feel free to move it if there's somewhere else more appropriate.
I ordered a clock from him on 17th March and apart from the initial reply emails from him - I haven't received the clock or any response to my emails to him requesting confirmation of shipment - I'm in Europe and I got some boards today from France, ordered on the 18th.
What is so annoying is that he answered my sales inquiries immediately (within an hour) but now that the sale is made & paid for, no communication in 6 days!
Guido, you need to sort out your communications!
What is so annoying is that he answered my sales inquiries immediately (within an hour) but now that the sale is made & paid for, no communication in 6 days!
Guido, you need to sort out your communications!
DIY clock
Why not DIY it?!
Start off with something simple...Tent Labs has a "freebie" schematic for their XO oscillators.
Or, for higher performance, try the Flea.
Or, for even higher performance, build the Kwack Clock v. 7.
If you were going to buy a clock with a re-clocker...well, you can DIY that, too. CarlosFM's reclock module, coupled with Tom Napier's divide-by-2, have worked very well for me.
I assume you're talking about a clock circuit and not just the osc....jkeny said:
Why not DIY it?!
Start off with something simple...Tent Labs has a "freebie" schematic for their XO oscillators.
Or, for higher performance, try the Flea.
Or, for even higher performance, build the Kwack Clock v. 7.
If you were going to buy a clock with a re-clocker...well, you can DIY that, too. CarlosFM's reclock module, coupled with Tom Napier's divide-by-2, have worked very well for me.
For pre-built clocks:
David Pritchard at www.net-audio.co.uk builds good clocks and provides great support.
David Pritchard at www.net-audio.co.uk builds good clocks and provides great support.
Hollowman, your first 2 suggestions are effectively power supplys for a Tentlabs XO, so doesn't help with the slow shipping from Tentlabs.
I'm waiting on a VCXO ordered and paid from Tentlabs on 7 March. While I'm in Australia it still seems pretty slack. A plastic gear for my TEAC T1 ordered from Signal UK on 14 March arrived yesterday, and airmail postage usually arrives in a 7-10 day timeframe after posting.
Don't know what Guido's problem is with getting this stuff shipped out, but he seems to be burning friends in the diyaudio community at a pretty rapid rate.
I'm waiting on a VCXO ordered and paid from Tentlabs on 7 March. While I'm in Australia it still seems pretty slack. A plastic gear for my TEAC T1 ordered from Signal UK on 14 March arrived yesterday, and airmail postage usually arrives in a 7-10 day timeframe after posting.
Don't know what Guido's problem is with getting this stuff shipped out, but he seems to be burning friends in the diyaudio community at a pretty rapid rate.
Ok guys, lots of similar stories to my own - why wasn't this posted up before now to warn people off making the same mistake?
If I'd have known I wouldn't have ordered from him - now I'm going to have to recover the money from Paypal.
It's just a VCXO I'm looking for BTW, - I've order some kit (without clock) from AW DIY (in France) at the same time as Tent's clock & it arrived today!
I didn't want to diy it for a number of reasons - one being time (ha! that's a laugh now after having been shafted by TenT)
So has anybody got some good low jitter VCXOs to recommend?
If I'd have known I wouldn't have ordered from him - now I'm going to have to recover the money from Paypal.
It's just a VCXO I'm looking for BTW, - I've order some kit (without clock) from AW DIY (in France) at the same time as Tent's clock & it arrived today!
I didn't want to diy it for a number of reasons - one being time (ha! that's a laugh now after having been shafted by TenT)
So has anybody got some good low jitter VCXOs to recommend?
jkeny,
I think shafted is an overly strong description of what seems to be very slow turn-around on orders. What we are experiencing is a pain in the *** not "getting shafted".
The main problem is that there are few sources available to DIYers for VCXO's in the frequencies we need. Which is why people will continue to order from Tentlabs even if the service (such as it is) is painfully slow.
cheers
Paul
I think shafted is an overly strong description of what seems to be very slow turn-around on orders. What we are experiencing is a pain in the *** not "getting shafted".
The main problem is that there are few sources available to DIYers for VCXO's in the frequencies we need. Which is why people will continue to order from Tentlabs even if the service (such as it is) is painfully slow.
cheers
Paul
jkeny said:
yes, you're right
things are avalanching, lately, and yes, i do not always respond withing 2 or 3 days.
I lost about 50 (!) shipments in february, I am still tracing these, this takes some of my attention.
The new orders have gone out with delay. Most are sent using TNT regular service, at 7.50 euro for small packages.
I may choose a faster shipping option, at higher cost, what is your take on that ?
best
Guido
Guido,
As this seems to be the medium by which you choose to reply (I haven't had any reply to over 7 emails sent to you) - can you confirm that my order has been sent or what it's status is? This has been my request in the numerous emails I've sent!
Paypal payment €37.96 on March 17th!
Edit: Jitterbug - I didn't see this post before - glad you resolved it but I note it was without any help from Tent
I say shafted because that is what I call someone who takes my money and then disappears from sight. You know part of the transaction is about delivery of the goods in a reasonable time - it seems that experiences here report the opposite
As this seems to be the medium by which you choose to reply (I haven't had any reply to over 7 emails sent to you) - can you confirm that my order has been sent or what it's status is? This has been my request in the numerous emails I've sent!
Paypal payment €37.96 on March 17th!
Edit: Jitterbug - I didn't see this post before - glad you resolved it but I note it was without any help from Tent
I say shafted because that is what I call someone who takes my money and then disappears from sight. You know part of the transaction is about delivery of the goods in a reasonable time - it seems that experiences here report the opposite
spzzzzkt said:
hello Paul
As I said, i am very much behind. I am aware of the mails you sent, and also of this thread. At a certain moment I am ready to answer.
Please understand I am uncomfortable with the situation, but the backlog in work and mail is more than 7 days now.
No excuse, but a bit of background: Tentlabs more than doubles turnover every year, hence hard to keep up with the growth. in addition, we moved labs and offices which induced a delay of about 4 weeks. I am working hard to reduve that delay again.
I'll check your (and others') order, and the status of it tomorrow.
best
Non-Tent low-jitter VCXOs
While I can't help you with an ordering source, another brand of putatively low-jitter VCXOs is Valpey Fisher.spzzzzkt said:
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