Tentlabs/Guido

devas · 2nd July 2009, 04:01 AM

Hello,

did anyone buy items from Tentlabs of late?
Have you received your items ?
Could you communicate with the ghost Guido who turns up on this forum but who disappears when it comes to reply to his customers ????

I highly respect silence but so far I got it for free and enjoyed it...

devas · 4th July 2009, 12:19 PM

Just learnt that paypal is going to refund me...Not a single word of explanation or of any kind from Guido Tent since the 23rd of May.

Every member must know that this man is not to be trusted, if you go to his new web shop it will be at your own risks as he won't even have to e-mail you now .
Hard to think that any ebayer contacts you immediately after buying and often gives you a tracking number for shipping whereas people like Guido with a selling web site don't even bother to speak with customers and neglect the minimum service required.

jkeny · 5th July 2009, 09:00 PM

I agree Davas - there are other posts to this effect on this forum - I had a similar experience myself & there were a number of posters saying give him a chance he's moving premises - that was 2 years ago - I don't think that excuse can be used any more - I believe that this sort of practise should be exposed!! Indeed I believe that these warnings should be put as a sticky thread to warn others

devas · 6th July 2009, 12:44 PM

I had exactly the same situation with Welborne Labs so the cumulative identical experiences are very frustrating.
Hopefully some are more responsive like diy HIFI supply.

Finally this time things should be sorted out thanks to the efficiency of Menno Van Der Veen

JeroenR · 7th July 2009, 07:12 AM

I recently bought a XO2.2 from Guido. I had to follow up on my order but received it ok and not even that late.... For a previous order I had the same experience; late but it did arrive.

The products look good, the price is not that bad but service is not what it should be.

Guido, hope you're reading this : outsource the selling and service part, it is not your forte.

I could do the selling for you...

Jeroen

devas · 7th July 2009, 11:54 AM

Good.
anyone else for communication and shipping ?

Allen Wright · 7th July 2009, 12:00 PM

I just talked with someone at TENT Labs. Guido's father is VERY ill and Guido was not at work all last week and will not be at work all this week.

So give the guy a break, and send him some good wishes for his Father.

Life is not just all about audio!

Regards, Allen (Vacuum State)

jkeny · 7th July 2009, 12:04 PM

Sorry to hear that, Guido - my best wishes extended to you & your father!

JeroenR · 7th July 2009, 12:18 PM

Quote:

Originally posted by Allen Wright
I just talked with someone at TENT Labs. Guido's father is VERY ill and Guido was not at work all last week and will not be at work all this week.

So give the guy a break, and send him some good wishes for his Father.

Life is not just all about audio!

Regards, Allen (Vacuum State)

Best wishes to Guido of course!

But no break.... as there is no excuse for sloppyness when dealing with paying customers, ever.

devas · 7th July 2009, 12:19 PM

I know and I 'm obviously sorry for him but let's not confusion reign in.
I've been waiting for a word from him for one month and a half and in the meantime I could see his posts and the status of his connections on this very forum.
Let's forget it now.
Best wishes to him too.

2nd July 2009, 04:01 AM	#1
devas diyAudio Member Join Date: Mar 2004 Location: anywhere out of the world	Tentlabs/Guido Hello, did anyone buy items from Tentlabs of late? Have you received your items ? Could you communicate with the ghost Guido who turns up on this forum but who disappears when it comes to reply to his customers ???? I highly respect silence but so far I got it for free and enjoyed it...

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4th July 2009, 12:19 PM	#2
devas diyAudio Member Join Date: Mar 2004 Location: anywhere out of the world	Just learnt that paypal is going to refund me...Not a single word of explanation or of any kind from Guido Tent since the 23rd of May. Every member must know that this man is not to be trusted, if you go to his new web shop it will be at your own risks as he won't even have to e-mail you now . Hard to think that any ebayer contacts you immediately after buying and often gives you a tracking number for shipping whereas people like Guido with a selling web site don't even bother to speak with customers and neglect the minimum service required.

5th July 2009, 09:00 PM	#3
jkeny Banned Join Date: Feb 2007 Location: Dublin	I agree Davas - there are other posts to this effect on this forum - I had a similar experience myself & there were a number of posters saying give him a chance he's moving premises - that was 2 years ago - I don't think that excuse can be used any more - I believe that this sort of practise should be exposed!! Indeed I believe that these warnings should be put as a sticky thread to warn others

6th July 2009, 12:44 PM	#4
devas diyAudio Member Join Date: Mar 2004 Location: anywhere out of the world	I had exactly the same situation with Welborne Labs so the cumulative identical experiences are very frustrating. Hopefully some are more responsive like diy HIFI supply. Finally this time things should be sorted out thanks to the efficiency of Menno Van Der Veen

7th July 2009, 07:12 AM	#5
JeroenR diyAudio Member Join Date: Jan 2005 Location: Amersfoort	I recently bought a XO2.2 from Guido. I had to follow up on my order but received it ok and not even that late.... For a previous order I had the same experience; late but it did arrive. The products look good, the price is not that bad but service is not what it should be. Guido, hope you're reading this : outsource the selling and service part, it is not your forte. I could do the selling for you... Jeroen

7th July 2009, 11:54 AM	#6
devas diyAudio Member Join Date: Mar 2004 Location: anywhere out of the world	Good. anyone else for communication and shipping ?

7th July 2009, 12:00 PM	#7
Allen Wright R.I.P. Join Date: Dec 2001 Location: Schaffhausen Switzerland	I just talked with someone at TENT Labs. Guido's father is VERY ill and Guido was not at work all last week and will not be at work all this week. So give the guy a break, and send him some good wishes for his Father. Life is not just all about audio! Regards, Allen (Vacuum State)

7th July 2009, 12:04 PM	#8
jkeny Banned Join Date: Feb 2007 Location: Dublin	Sorry to hear that, Guido - my best wishes extended to you & your father!

7th July 2009, 12:19 PM	#10
devas diyAudio Member Join Date: Mar 2004 Location: anywhere out of the world	I know and I 'm obviously sorry for him but let's not confusion reign in. I've been waiting for a word from him for one month and a half and in the meantime I could see his posts and the status of his connections on this very forum. Let's forget it now. Best wishes to him too.