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Old 23rd January 2006, 01:53 PM   #31
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The golden mean: Thank You for the good advice, i hope the people who are running L C Audio now, will read them constructively. I can only say for my part, that i agree with you 100%, but at this point i am not in a position to influence L C Audio's customer policy. Maybe one day i will have enough money to buy back my good old company, but that is not in the near future.

About the advantages of Norway, it didn't turn out so luckily for me, as it evidently did for you

You win some you lose some...
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Old 23rd January 2006, 02:08 PM   #32
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Quote:
Maybe one day i will have enough money to buy back my good old company, but that is not in the near future.
Hi Lars

Do you already regret having sold it ?

Regards

Charles
 
Old 23rd January 2006, 02:38 PM   #33
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Hi Charles: The story is that the company was sold out of a chapter 11 bankrupcy 4 years ago. So i kind of had to sell. As part of the deal i agreed to work for the new owners for at least 3 years. Now the 3 years have long past, and i'm working on something else, at this point ocean wav energy. Which is a lot of fun!
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Old 23rd January 2006, 02:48 PM   #34
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Quote:
Originally posted by Lars Clausen
Duck Twacy: I think you have a very good point. I remember when i was working in L C Audio, every day came over 100 E-Mails with all kinds of questions. Some of them would take a long time to answer, and some might not even have anything to do with the products. It was actually possible to answer all the E-Mails, but then you would have absolutely no time left over for other stuff. Like shipping out orders, development, accounting, ordering components, talking to incoming customers and picking up the telephone. Also very important tasks.

So i can't really say i had the solution to that problem when i was working there, other than simply not reply to e-mails unrelated to the company, or of a too complicated nature.
Let me give you a typical example: How should i optimize the BIAS setting on a class A amplifier to fit the impedance curve of my B&W 801 model 1990 speakers?
This kind of question is actually possible to answer, but it would require a lot of research to find a valid answer to give. Lets say half hour to 45 minutes. How many e-mails of this kind can you answer during the course of a working day?
...
Cheers

Lars
Hi Lars,

Too make things clear I realy like LCaudio for the kind of products they have been offering in the last 5 years or so. And I don't think that they have been unhelpfull or uninterrested for their customers intentionally (as a matter of fact the warranty given in case of failures is excelent)

The example you give is just not a reasonable question. To give that kind of support would be a form of consultancy, and can imo not be done for free by a commercial company (unless you dont really need to earn money for a living, because you have allready a bilion in the bank ). However, I think its important to give any kind of reaction within a few days, even if the only respons is to tell that it is not possible to answer that kind of detailed question (a couple of standard replies will make that a lot easier). Of course the difficulty is where to draw the line.

Still, the majority of the questions can probably be answered (avoided) with a good FAQ/manual (like the cookbook and do's and dont's that where available for some products). Some of the products probably can really benefit from a good dealernetwork, because installing them is a bit too complicated for a lot of people, eg the Zapfilter (as is the case for the vacuumstate mods). I would focuss on that (maybe make some special price arrangements, so that prices via a dealer won't go up too much )
Decreasing the number of products would be another strategy, but ofcourse then so will the amount of bussiness. Probably you (or LCaudio) have to find an optimum there.

Anyway I have bought the upgrade form the 2.2 to the 700XE, so I hope that LCaudio will stay in bussiness for a long time. I think a bit of variety on the diy market is a good thing.

Kind regards
Ronald

BTW I noticed you no longer have your own audio related website

edit, didnt see the last post before I posted this, good luck with the ocean wave thing.
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Old 23rd January 2006, 05:26 PM   #35
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Duck Twacy: I agree with you of course! Except on the 'standard answer' issue. If standard answer is something like: 'We are sorry, the question you are asking is at the moment out of our answering capability'. I usually find a standard answer rather annoying. Better to get a personal answer, meaning where you can see someone has actually read your question.
That is what i like best 8)

I still have my audio related website, just not on my signature.

My audio web page is as always: www.oliveaudio.com

All the best from

Lars
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Old 25th January 2006, 07:29 PM   #36
vroum90 is offline vroum90  France
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Location: france
Hello,

I tried to contact LC audio several times(10 , 20), i never received answers...

I have 5 zappulse 2.3SE, but the next will be certainly an UCD for my subwoofer amp

I think that it is not commercial to leave an Email without answer when you want a commercial information...

Seb
 
Old 25th January 2006, 08:11 PM   #37
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Location: Uppsala,Sweden
Seems at last that the LC-Audio people have grasped the importance of answering (relevant) e-mails.

A quate from Anzqar today:
"The tech support guy assumed I would get a replacement module but that's up to Jens Posselt to decide.He forwarded my mail to him and I've heard no more about it.I was astonished to get an email reply at 7.30 in the morning.According to him lcaudio had made a desicion to really answer emails asap except in weekends."

If so, Im glad , cause we all benifit from competition!


And the web might just give us an edge!
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Old 25th August 2008, 10:35 AM   #38
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some info

http://www.audiodesignguide.com/ClassD/classD.html
 
Old 25th August 2008, 03:27 PM   #39
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Quote:
Originally posted by audiodesign
some info

http://www.audiodesignguide.com/ClassD/classD.html

Hi,

You appear to be posting as a commercial entity and as such I find I can't even afford you my honest critique, however to say the least, at the stage you're at, you should be reading guides as opposed to writing them.
 
Old 28th August 2008, 05:18 PM   #40
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I am not a commercial entity.

I would like to share my test, only

I will make soon another test with Hypex UcD180HG with HxR reg. and I will try to increase performanecs of icepower with some modification on regulated power supply
 

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