TNT Destroyed my UcD400, jan-peter pls. read (again) - diyAudio
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Old 22nd March 2005, 05:00 PM   #1
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Default TNT Destroyed my UcD400, jan-peter pls. read (again)

i absent at work today so i can be home for the UcD delivery (TNT shipping service), lost some money 'cause i get paid by the hour at work but that's ok 'cause i'm so excited to get my amp modules

here's what i got when i opened the plastic bag

i just hoped Hypex ship them w/ a box and not w/ a regular plastic bag, these modules are easy to break.

Click the image to open in full size.

the box
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back of the damaged module
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the damaged corner
Click the image to open in full size.

the capacitor behind the cracked corner was also damaged

what should i do jan-peter, how can i get a replacement? i hope i can get them as soon as possible at no additional charge

thanks,

onixuser
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Old 22nd March 2005, 05:02 PM   #2
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Default No shipping insurance?

?
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Old 22nd March 2005, 05:10 PM   #3
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i paid 50eu for shipping so i hope there is, i'm contacting TNT right now.

onixuser
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Old 22nd March 2005, 08:39 PM   #4
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Default Oh!, this is really hard, very deceptive and frustrating.

Bad luck my friend, this company is famous world wide..... you had bad luck, this may happen alike 0.000001 percent.

I sorry about you...but you can fix that, if you want.

regards,

Carlos
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Old 22nd March 2005, 09:03 PM   #5
phn is offline phn  Sweden
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I know that you as a customer have little to put up against TNT. But you shouldn't have to accept this. This is just disgusting. File complaint and contact the seller.
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Old 22nd March 2005, 09:31 PM   #6
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The Pictures Horror Show.

I'm sure JP will replace it asap and TNT will refund.

Someone drove on it with a truck?
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Old 22nd March 2005, 10:10 PM   #7
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i already contacted TNT and they already sent me a claim form, have to fax it to them and send pictures of the damaged goods

i'm not so pissed, i know that this kind of thing can happen once in a while, but i think the root of the problem is with the way it was shipped, i don't think the modules should be shipped using a plastic bag, i hope this doesn't happen again and Hypex use a box next time.

i don't think the module can be fixed, the traces on the board are also damaged, one component fell off (very small), i'll post a picture of the poor capacitor later tonight

jan-peter, please let me know if there's anything else that i should do asisde from filing the claim form to TNT

onixuser
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Old 23rd March 2005, 02:40 AM   #8
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here's a picture of the capacitor

Click the image to open in full size.

what's the "best word" to describe it?

onixuser
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Old 23rd March 2005, 03:45 AM   #9
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Aaaawwwwwwwww ........ #@#$.

Makes your heart sink huh? Let's all have a moment of silence.

If you gut those big caps on it you could throw some earth in and grow flowers RIP

I think a good word is just very disappointing.

There's no guarantee's a box will always save them either. It looks as though they used it to balance something heavy.

I hope you don't have to wait too long for the replacements, and I'm sure it'll be worth it in the end.

Better luck next time.
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Old 23rd March 2005, 04:40 AM   #10
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Default OH!, it is wonderfull to see your culture, figthing for your right...we are starting

To do that here, we advancing slowly.
Now we have a consumer protection, various Judges in many town points, to have fast solution to some discussions that turns into figth.

But we do not have this culture.... more easy to considered bad luck and try to fix...that's what we have been doing last years, but things changing here too.

We had Military Government, some Dictators painted as good anjos by international press, and we have US support, we always had US support....but we could not say a word against the Government.... so many girls and boys disappeared when i was a teenager, inside University, boys discussing that the Military Government was opressive....i never saw a lot of them again.... their family never saw them also.

We could make the transition without too much blood...now we are free, we are inside a real Democracy..... full of corruption, but we are fixing fast this problem too.

It is very good to see how you react...you prefer to stay days waiting solution, to have a brand new board and TNT excuses...this is a lesson to me.

I thank you by that oportunity.

Carlos
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